Talk to a Doctor—Anytime—with Teladoc®

Don't let barriers stand in your way when you need care. Teladoc gives you on-demand access to board-certified doctors anywhere, anytime—and 92% of issues are resolved in the first visit. (Group plan members: check with your employer to see if Teladoc is offered on your plan.) 

See our Teladoc flier (PDF): Teladoc: Healthcare via phone, video, or mobile app (en Español)

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Fast Service

Teladoc's 10-minute average response time means you can get healthcare fast, and get back to living your life.


If you've ever gone to the emergency room or urgent care because you weren't able to see your primary care provider, Teladoc offers a more cost-effective solution for you. In most cases, members pay the same as they would for a regular office visit.

Certified Care

Teladoc is the first telehealth company to receive NCQA (National Committee for Quality Assurance) certification, achieving a perfect score for two consecutive certifications. This means you can count on high-quality care every time you talk to a Teladoc doctor.

Care for a Wide Range of Conditions

Teladoc services give you the opportunity to resolve many health conditions quickly. Top diagnoses include:

  • Sinus problems
  • Pink eye
  • Bronchitis
  • Allergies
  • Flu
  • Cough
  • Ear infection
  • Urinary tract infection
  • Upper respiratory infection
  • Nasal congestion

In addition, you can get Teladoc services for behavioral health. Teladoc providers work with your chosen provider for collaborative care.

How Teladoc Works

  • Set up an account.
  • Fill out your medical history.
  • Request a visit.
  • Talk with a doctor.
  • Resolve the issue.

Setting Up Your Account

  • Visit and click "Set up account."
  • Click "Member Login" at the top of the page.
  • Select "Get Started" in the "New To Teladoc?" section.
  • Follow the on-screen instructions to set up your account.

When to Use Teladoc

  • Your doctor isn't available
  • There's no time for an office visit.
  • You're on vacation or a business trip.
  • You need a short-term prescription refill.
  • Distance makes an office visit difficult.
  • Pediatric care for any age.

National Coverage

Teladoc adheres to state regulations with technical capacity to support 100+ million members. Depending on where you are, you may want to keep in mind some location-specific limitations:

  • Idaho offers video sessions only.
  • Georgia has a three-day prescription limitation.

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InTouch for Members

More Information about Condition Support

Living with a Chronic Condition?

You don't have to stop doing the things you love to do. PacificSource partners with local agencies to offer a workshop that can help you learn to manage your symptoms. Learn more.

Last updated 5/23/2019