Online Tools for PacificSource Members



Through InTouch, our secure website, you can view your claims, status of preauthorizations, accumulated expenses toward your plan's deductible, and more.

You can also access our online health and wellness center through InTouch, which includes personalized wellness information and a variety of helpful, easy-to-use tools, such as a health risk assessment.

Are you an existing member? Log in or register for InTouch >    


myPacificSource Mobile App

Now you can stay "InTouch" with your PacificSource coverage, no matter where you are, with our free app. Use myPacificSource to:

  • Access your ID card, anytime.
  • Access our 24-Hour NurseLine.
  • Find a provider, hospital, or urgent care center.
  • Check your deductible and out-of-pocket totals.

Learn more about our myPacificSource app >  


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Participating Provider Directory

Take advantage of your plan's participating provider benefits. Find up-to-date participating provider information based on your location, network, or your doctor's name using this online directory.

At, you can use our Provider Directory to search for:

  • your current doctor;
  • doctors accepting new patients;
  • specialists; and
  • hospitals and facilities.

Our Provider Directory will also help you designate your PCP


Preauthorization Lists

Certain medical services, surgical procedures, and prescription drugs may require preauthorization, which is the process we use to determine in advance whether or not the service, procedure, or prescription will
be reimbursed.

Our preauthorization lists are tools for you and your doctor to determine if the care you need will require preauthorization. As we continually review new technologies and standards of medical practice, these lists are subject to revision. Also keep in mind that your plan may not cover all the items listed. Check your benefit materials or contact our Customer Service Department if you have any questions about your plan benefits.

View a list of medical services that may require preauthorization >  




Drug Lists

The PacificSource drug lists are guides to help your doctor identify medications that can provide the best clinical results at the lowest cost. As a cost savings for you, generic drugs are substituted in place of name brand drugs wherever possible. Please note that drugs not listed are not automatically covered. Drug lists are updated as new drugs enter the market.

At, you'll find:

  • drug list information
  • drug list abbreviations and terms
  • preauthorization policies
  • step therapy policies
  • incentive drug list

Some plans only provide coverage for certain drugs on this list. A separate benefit may apply to some drugs, such as specialty drugs. Remember to select the Oregon drug lists when searching for more information.

If you have questions about how your prescription drugs will be covered, please contact a Coverage Advisor at (855) 330-2792 or by email at