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Health plans to help keep employees happy, healthy, and more productive


As recent studies have found, an employee’s well-being when they aren’t working has a direct correlation to their performance when they are.

We offer employers affordable health insurance options, local provider networks, friendly customer service that’s handled by real people not phone trees, and some of the best wellness programs in the industry — to keep employees happy, healthy, and productive.

Small Group Plans (1-50) Large Group Plans (51+)
Oregon 2017 | 2018 Oregon 2017 | 2018
Idaho 2017 | 2018 Idaho 2017 | 2018
Montana 2017 | 2018 Montana 2017 | 2018

 

What’s New for Employers

Employee Address Changes

When an employee updates their address, please forward this information along to us. This will help ensure your employee receives important mailings, such as Explanation of Benefits statements. We offer several of ways to update addresses:

  • The Enrollment Change Form: You can note address changes on the Enrollment Change Form, which is the last page of your billing statement, and then mail or fax it to your Membership Representative. Your Membership Representative’s contact information is listed on your statement on page one.
  • Email: If you prefer, you can email the change to your Representative. Please include your group name and number in the body of your email.
  • Online: You can update addresses online through our secure Web portal, InTouch for Employers. See more about using InTouch.

Have a Happy and Safe Independence Day!

We will be closed on Wednesday, July 4, in observance of Independence Day. Best wishes from all of us at PacificSource for a happy and safe holiday!

Mail-order Prescription Update

Mail-order prescriptions through WellPartner will now be handled by CVS Caremark. See the latest issue of Plan News.

Find Plan News online or sign up to get the email. See Employer Newsletters.

Making Premium Payments in Person

When making a payment in person at one of our offices, please bring your payment coupon. Presenting your coupon will help ensure we have all the information we need to process your payment. Checks or money orders are gladly accepted (no cash payments please).

Do You Have New Waived Employees?

Please review the Waived Employees section (if you have one) of your billing statement. If you have new waived employees (eligible employees who have declined coverage), be sure to send us their waiver forms. In addition, if any of the waived employees on the list have terminated, please notify us as soon as possible. 

Remember to Enclose Coupon with Payment 

Please enclose your billing statement coupon anytime you make a payment, along with coupons for each subgroup if you are paying for multiple subgroups. Also, please write your group ID number (the number that begins with a “G”) on your premium check, as well as your group name if it is not already on the check. This will enable us to apply the payments correctly. Thank you for your assistance. 

Please send any other documents or correspondence, such as terminations, to the address on the enclosed Enrollment Change Form. For any questions or concerns, your Representative’s contact information is listed on your statement under “Questions?” at the top of page one. When emailing, please include your group name and number in the body of your email.

EFT Payment Option Makes Premium Payment Easier

Thanks to our EFT (Electronic Funds Transfer) payment option for groups, paying your PacificSource health plan premium can be easier.

  • EFT means one less check to process, as well as easier reconciliation.
  • The regularly scheduled payments are confirmed by email
  • No postage and reduced administrative costs add up to significant savings.

It’s easy to sign up, too. Contact your Membership Representative to get started. The EFT form (Group Authorization Agreement for Recurring Electronic Fund Transfers) is available in the Employers > Forms and Materials section, under Manage Your Group Coverage.

PacificSource Statement on Recent Changes to Healthcare

The President has issued an executive order calling for changes in the individual and group markets and has signaled that the federal government will discontinue cost sharing reduction payments. See the full statement on our  news page or  blog.

Medicare Part D Materials Available Online 

The updated Medicare Part D creditability determinations and sample notices are available in the Employers> Forms and Materials area of PacificSource.com under Medicare Part D Notices.

Find Plan Information and Tools Online through InTouch

Access plan administration information online 24/7. Use InTouch to:

  • Enroll new members and update existing member information
  • Access your plan’s contract documents and member benefit materials
  • View current census information and enrollment totals
  • Print temporary ID cards for one or all employees with the click of a button
  • Pay your bill online with eCheck (not available for all groups)
  • And more

Sign in or request an account.

Tip: Use InTouch to Run a Census

Remember, as a group administrator, you can log in to InTouch for Employers to run a census for your group. This will be helpful when auditing your monthly statements. Please contact your Group Membership Representative if you have questions. 

Are You Signed Up for News and Wellness Resource Emails?

Sign up for our free Plan News email (formerly our Benefit Matters print newsletter). Visit Employer Newsletters to sign up or to read current and past issues.

Sign up for our monthly Winning at Wellness email newsletter. Contact our Wellness Team at wellness@pacificsource.com.

Secure Email Provides Option for Sending Documents

Have confidential documents you need to send to us? You’re welcome to use our free, secure email. For more information, please see our “Email Us Securely” web page at  PacificSource.com/SecureEmail

PacificSource and Legacy Health – A Partnership to Benefit You and Your Employees

We’re proud to announce that PacificSource Health Plans and Legacy Health are pursuing a partnership to bring together complementary capabilities. Our shared vision of healthcare focuses on improving the experience of care, reducing healthcare costs, and improving the health of our communities.

Ultimately, this partnership was driven by both organizations’ commitment to serve our customers.

Important Things to Know about this Partnership

  • No change to our name, brand, 2016 plans, processes, or your PacificSource representatives. If you’re in the process of renewing or setting up a PacificSource plan, be assured that the process will remain on track.
  • For your employees, nothing has changed. Members will continue to receive the same outstanding benefits and unmatched customer service that have been hallmarks of PacificSource since 1933.
  • As we move forward, you’ll see improvements and enhancements. This includes increased access to care for your employees, the creation of new and unique health plan offerings, and industry-leading stability in a volatile health insurance market.
  • We will maintain our provider partnerships. We will continue to work with our existing provider partners throughout Oregon, Idaho, and Montana. We will also continue to pursue future relationships with other healthcare providers.

Looking for more information? You’re welcome to read the news release or FAQ for employers to learn more about Legacy Health and this partnership.

Tobacco Cessation Outreach Calls

We all know it’s difficult to quit tobacco, but it's easier when there is someone who can help. The Quit For Life® Program has helped thousands of people, including PacificSource members, take control of their lives and their health by quitting tobacco. Beginning soon, program representatives will place personal calls to members who have indicated on their health assessment through CaféWell that they use tobacco. Representatives will tell these members about the program and invite them to participate. 

Read more about Quit For Life on our Tobacco Cessation page.

The Quit For Life Program is brought to you by the American Cancer Society® and Alere Wellbeing. 

Learn How to Develop a Successful Workplace Wellness Program

Our Winning at Wellness guide serves as a tool and resource for program development and implementation. We've updated and reorganized this guide with the most up-to-date information on best-practice wellness strategies, which includes information about the Affordable Care Act's rulings related to wellness programs and incentives, how to build a culture of wellness, and building your operating plan. Contact our wellness team at wellness@pacificsource.com to request a copy. 

 

Read other recent news for employers.

InTouch for Employers

Access your PacificSource account information 24/7.

Wellness Program Resources

Implement a successful workplace wellness program with our Winning at Wellness guide.

Promote health and wellness with our Wellness Toolkit.

Get the background and regulation information you need for wellness program incentives with our new white paper, Understanding Health-contingent Wellness Incentives.

Benefits to smile about

Good dental health is important to your employees’ overall well-being. That’s why we offer a variety of dental plans you can group with your medical plan as well as stand-alone plan options.

If a dental plan doesn’t fit into your budget, but you still want to offer your employees great coverage, we also offer voluntary dental plans - dental plans your employees can buy themselves with the benefits typically only offered through an employer plan.

Learn more >

Last updated 6/13/2018