What’s New for PacificSource Members

At PacificSource, everything we do revolves around taking care of people. And we're always on the lookout for new ways to do just that. If you have questions about features not highlighted here, we'd be happy to help you find answers. You’re welcome to use our Staff Department Directory or submit our online Contact Us form.

Want to Quit Tobacco?

There’s no doubt that quitting tobacco is a challenging journey, whether you smoke, chew, or use e-cigarettes. The good news is you’re not alone, you can succeed, and the benefits to your health and life are so worth it. While everyone is different, there are proven strategies for each stage of the tobacco cessation journey—before, during, and after. For helpful tips and resources, please read our blog series, “The Quitter’s Journey: How to leave tobacco behind for good” at Blog.pacificsource.com/2017/10/26/quitters-journey-1

Allow Plenty of Time for Mailed Payments

Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time to be sure it arrives to us before the end of your grace period, especially during these peak times.

November Holiday Hours 

Our offices will be closed November 23 and 24 for Thanksgiving. Best wishes for a warm and happy holiday from all of us at PacificSource! 

Ready for Flu Season? We’ve Got You Covered

Peak flu season can begin as early as October and last through May. The best time to get a flu shot is in September or October. It takes about two weeks for the flu shot to be most effective. Mark your flu shot on your calendar so you’re protected for the upcoming flu season.
Most of our health plans allow you to get the flu vaccine at no cost when you get it from provider or pharmacy in your plan’s network. Visit PacificSource.com/flu for details.  

Have a Health Question? Call Our 24-Hour NurseLine!

Have a health-related question? Call our 24-Hour NurseLine. Staffed around the clock, seven days a week, you’ll never be without a registered nurse to talk to when you have health-related questions. To access our 24-Hour NurseLine toll free, call: (855) 834-6150.

myPacificSource App

Access your health info on the go with the free myPacificSource app. Use it to:

  • Access your ID card
  • Access our 24-hour NurseLine
  • Find a doctor, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals

Tobacco Cessation Outreach Calls to Members

Quitting tobacco is tough, but it's easier with someone to help you. The Quit For Life® Program has helped thousands of people, including PacificSource members, take control of their lives and their health by quitting tobacco. Program representatives will place personal calls to PacificSource members who have indicated on their health assessment that they use tobacco. Representatives will inform these members about the program, and invite them to participate.

For more information about the Quit For Life Program and tobacco cessation resources, visit our Tobacco Cessation page.

The Quit For Life Program is brought to you by the American Cancer Society® and Alere Wellbeing.

Pay Your Bill Online!

InTouch for Members has a Payment Center where you can pay your bill online and set up automatic payments. Simply log in to InTouch for Members, click Payment Center and follow the easy steps. Haven’t registered for InTouch yet? It’s easy. With your member ID number handy, simply click the Register Now link.

Single payments made with your credit or debit card before 7:00 p.m. Pacific Time will post the same business day. Automatic recurring payments may require a full billing cycle to take effect. Watch your billing statement for confirmation that your recurring payment has started.

Go Paperless!

Help us reduce our reliance on paper resources by choosing to receive notices of your billing and Explanation of Benefit statements by email. Simply log in to InTouch for Members, click My Profile, and choose the options you prefer. The email notices will alert you when a new statement is available in InTouch. Note: All covered adults in your household, such as your spouse, would also need to opt out of paper.

Questions About Healthcare Reform? Resources Are a Click Away!

Wondering how healthcare reform will affect you? You’ll find information and answers to some of the most commonly asked questions on our websites:

PacificSource.com/reform contains the most up-to-date information and documents for PacificSource customers, including FAQs, timelines, and additional resources.

HealthcareLawGuide.com provides easy-to-understand resources and information relevant to all consumers and employers. Here, you’ll find consumer videos that provide answers to complex topics in clear, simple terms.

Welcome Emails for New Members

If you’re a new member, we want to make your transition to PacificSource as easy as possible. To help you get the information you need, you will receive a Welcome email with information about your ID cards, our provider network and how to contact us. It also includes information about the great extras we offer.

Welcome emails are sent each business day to new subscribers who provided an email address on their application. If you did not include an email address with your application, be sure to check out this sample: Oregon version. We want to provide answers to your questions and help you get the most from your coverage.

Read other recent news for members.

InTouch for Members

Need an ID card?

Temporary ID card

I’m a new member

 

Welcome! A member ID card is already being processed for you and will be mailed to your home soon. If you need to order prescriptions or access medical services before your new ID card arrives, you can print a temporary ID card here.

Note: Your plan must be active in order to print an ID card. If your plan starts at a future date (for example, the first of next month), you’ll need to wait until that date to print a temporary ID card.

I’m an existing member

 

To replace a lost or destroyed ID card, please call Customer Service or visit InTouch to request a new ID card. You can print a temporary ID card to use until your replacement card arrives.

Note: Your temporary ID card will only show your eligibility in effect on the day you print your card. If you are a renewing member and have upcoming changes to your plan, your new eligibility will show on your temporary card only after your plan’s renewal date.

Learn More about Reform

Information for:

Last updated 11/10/2017