What’s New for PacificSource Members

At PacificSource, everything we do revolves around taking care of people. And we're always on the lookout for new ways to do just that. If you have questions about features not highlighted here, we'd be happy to help you find answers. You’re welcome to use our Staff Department Directory or submit our online Contact Us form.

Allow Plenty of Time for Mailed Payments

Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time for mailing to be sure it arrives to us before the end of your grace period, especially during these peak times.

Holiday Closures 

We will be closed on November 26 and 27, December 25, and January 1 for the holidays.  

PacificSource and Legacy Health – A Partnership to Benefit You

We’re proud to announce that PacificSource Health Plans and Legacy Health are pursuing a partnership to bring together complementary services. We have a shared vision of healthcare that focuses on improving the experience of care, reducing healthcare costs, and improving the health of our communities.

Ultimately, this partnership was driven by both organizations’ commitment to serve both members and patients—meaning you!

Three Important Things to Know about this Partnership

  • For you, nothing has changed. You’ll continue to receive the same outstanding benefits and unmatched customer service that have been hallmarks of PacificSource since 1933. Our name and brand will remain the same.
  • As we move forward, you’ll see improvements and enhancements. This includes increased access to care and  new and unique health plan offerings.
  • We will maintain our provider partnerships. We will continue to work with our existing provider partners throughout Oregon, Idaho, and Montana. We will also continue to pursue future relationships with other providers.

Looking for more information? You’re welcome to read the news release or our FAQ for members to learn more about Legacy Health and this partnership.

Open Enrollment Begins November 1 

For Individual and Family Plan Members

Open enrollment, that once-a-year window of time where you can enroll or make changes to your health plan, is just around the corner. Before open enrollment begins, you will receive information from us about your coverage options. 

Tobacco Cessation Outreach Calls to Members Begin Soon

Quitting tobacco is tough, but it's easier with someone to help you. The Quit For Life® Program has helped thousands of people, including PacificSource members, take control of their lives and their health by quitting tobacco. Program representatives will place personal calls to PacificSource members who have indicated on their health assessment that they use tobacco. Representatives will inform these members about the program, and invite them to participate.

For more information about the Quit For Life Program and tobacco cessation resources, visit our Tobacco Cessation page.

The Quit For Life Program is brought to you by the American Cancer Society® and Alere Wellbeing.

Stay InTouch—On the Go—with myPacificSource App!

Now you can stay “InTouch” with your PacificSource coverage, no matter where you are, with our FREE mobile app. The myPacificSource app is available for both iPhone® and Android™.

Use myPacificSource to:

  • Access your ID card, anytime. (InTouch login required.)
  • Access our 24-Hour NurseLine.
  • Find a provider, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals. (InTouch login required.)

Visit our Mobile App page. 

Pay Your Bill Online!

InTouch for Members has a Payment Center where you can pay your bill online and set up automatic payments. Simply log in to InTouch for Members, click Payment Center and follow the easy steps. Haven’t registered for InTouch yet? It’s easy. With your member ID number handy, simply click the Register Now link.

Single payments made with your credit or debit card before 7:00 p.m. Pacific Time will post the same business day. Automatic recurring payments may require a full billing cycle to take effect. Watch your billing statement for confirmation that your recurring payment has started.

Go Paperless!

Help us reduce our reliance on paper resources by choosing to receive notices of your billing and Explanation of Benefit statements by email. Simply log in to InTouch for Members, click My Profile, and choose the options you prefer. The email notices will alert you when a new statement is available in InTouch. Note: All covered adults in your household, such as your spouse, would also need to opt out of paper.

Questions About Healthcare Reform? Resources Are a Click Away!

Wondering how healthcare reform will affect you? You’ll find information and answers to some of the most commonly asked questions on our websites:

PacificSource.com/reform contains the most up-to-date information and documents for PacificSource customers, including FAQs, timelines, and additional resources.

HealthcareLawGuide.com provides easy-to-understand resources and information relevant to all consumers and employers. Here, you’ll find consumer videos that provide answers to complex topics in clear, simple terms.

Welcome Emails for New Members

If you’re a new member, we want to make your transition to PacificSource as easy as possible. To help you get the information you need, you will receive a Welcome email with information about your ID cards, our provider network and how to contact us. It also includes information about the great extras we offer.

Welcome emails are sent each business day to new subscribers who provided an email address on their application. If you did not include an email address with your application, be sure to check out this sample: Oregon version. We want to provide answers to your questions and help you get the most from your coverage.

Read other recent news for members.

    Login To InTouch
   Register Now

Need an ID card?

Temporary ID card

I’m a new member


Welcome! A member ID card is already being processed for you and will be mailed to your home soon. If you need to order prescriptions or access medical services before your new ID card arrives, you can print a temporary ID card here.

Note: Your plan must be active in order to print an ID card. If your plan starts at a future date (for example, the first of next month), you’ll need to wait until that date to print a temporary ID card.

I’m an existing member


To replace a lost or destroyed ID card, please call Customer Service or visit InTouch to request a new ID card. You can print a temporary ID card to use until your replacement card arrives.

Note: Your temporary ID card will only show your eligibility in effect on the day you print your card. If you are a renewing member and have upcoming changes to your plan, your new eligibility will show on your temporary card only after your plan’s renewal date.

Learn More about Reform

Information for:

Last updated 11/10/2015