What’s New for PacificSource Members
At PacificSource, everything we do revolves around taking care of people. And we're always on the lookout for new ways to do just that. If you have questions about features not highlighted here, we'd be happy to help you find answers. You’re welcome to use our Staff Department Directory or submit our online Contact Us form.
Stay InTouch—On the Go—with myPacificSource App!
You can stay “InTouch” with your PacificSource coverage, no matter where you are, with our FREE mobile app. The myPacificSource app is available for both iPhone® and Android™.
Use myPacificSource to:
- Access your ID card, anytime. (InTouch login required.)
- Access our 24-Hour NurseLine.
- Find a provider, hospital, or urgent care center
- Check your deductible and out-of-pocket totals. (InTouch login required.)
Visit our Mobile App page.
Get Summaries of Your 2016 Healthcare Expenses through InTouch
InTouch for Members offers summaries of your healthcare spending and claims for 2016. With tax time just around the corner, these two reports can make tallying expenses easier. Or you might use them to help you budget for 2017. Note: to comply with HIPAA privacy regulations, you will only have access to your own reports or unrestricted family member reports.
- The Member History report provides details of medical expenses paid to providers by your PacificSource plan.
- The Out of Pocket report provides details of medical expenses you were responsible for.
Simply log in to InTouch for Members. Under the “Records” menu, click “Reports.”
Individual Plan Reminder: 2017 Premium Rate Starts with January Payment
Your January billing statement (mailed to you in December) reflects your 2017 monthly premium rate. Please be aware, if you use electronic funds transfer (EFT) or automatic payment, your January payment will be for the new amount. Note: If you wish to change from automatic payments to another method, please contact us at (800) 591-6579 or firstname.lastname@example.org.
Have a Health Question? Call Our 24-Hour NurseLine!
Have a health-related question? Call our 24-Hour NurseLine. Staffed around the clock, seven days a week, you’ll never be without a registered nurse to talk to when you have health-related questions. To access our 24-Hour NurseLine toll free, call: (855) 834-6150.
Tobacco Cessation Outreach Calls to Members
Quitting tobacco is tough, but it's easier with someone to help you. The Quit For Life® Program has helped thousands of people, including PacificSource members, take control of their lives and their health by quitting tobacco. Program representatives will place personal calls to PacificSource members who have indicated on their health assessment that they use tobacco. Representatives will inform these members about the program, and invite them to participate.
For more information about the Quit For Life Program and tobacco cessation resources, visit our Tobacco Cessation page.
The Quit For Life Program is brought to you by the American Cancer Society® and Alere Wellbeing.
Pay Your Bill Online!
InTouch for Members has a Payment Center where you can pay your bill online and set up automatic payments. Simply log in to InTouch for Members, click Payment Center and follow the easy steps. Haven’t registered for InTouch yet? It’s easy. With your member ID number handy, simply click the Register Now link.
Single payments made with your credit or debit card before 7:00 p.m. Pacific Time will post the same business day. Automatic recurring payments may require a full billing cycle to take effect. Watch your billing statement for confirmation that your recurring payment has started.
Help us reduce our reliance on paper resources by choosing to receive notices of your billing and Explanation of Benefit statements by email. Simply log in to InTouch for Members, click My Profile, and choose the options you prefer. The email notices will alert you when a new statement is available in InTouch. Note: All covered adults in your household, such as your spouse, would also need to opt out of paper.
Questions About Healthcare Reform? Resources Are a Click Away!
Wondering how healthcare reform will affect you? You’ll find information and answers to some of the most commonly asked questions on our websites:
PacificSource.com/reform contains the most up-to-date information and documents for PacificSource customers, including FAQs, timelines, and additional resources.
HealthcareLawGuide.com provides easy-to-understand resources and information relevant to all consumers and employers. Here, you’ll find consumer videos that provide answers to complex topics in clear, simple terms.
Welcome Emails for New Members
If you’re a new member, we want to make your transition to PacificSource as easy as possible. To help you get the information you need, you will receive a Welcome email with information about your ID cards, our provider network and how to contact us. It also includes information about the great extras we offer.
Welcome emails are sent each business day to new subscribers who provided an email address on their application. If you did not include an email address with your application, be sure to check out this sample: Oregon version. We want to provide answers to your questions and help you get the most from your coverage.
Read other recent news for members.