What’s New for PacificSource Members

At PacificSource, everything we do revolves around taking care of people. And we're always on the lookout for new ways to do just that. If you have questions about features not highlighted here, we'd be happy to help you find answers. You’re welcome to use our Staff Department Directory or submit our online Contact Us form.

Get Summaries of your Healthcare Expenses through InTouch

InTouch for Members offers summaries of your healthcare spending and claims for the year. With tax time just around the corner, these two reports can make tallying expenses easier. Or you might use them to help you budget. Note: To comply with HIPAA privacy regulations, you will only have access to your own reports or unrestricted family member reports.

  • The Member History report provides details of medical expenses paid to providers by your PacificSource plan.
  • The Out of Pocket report provides details of medical expenses you were responsible for.

Simply log into InTouch for Members. Under the “Records” menu, click “Reports.”

Reminder for Individual Policyholders: 2020 Premium Rate Starts with January Payment

The January billing statement reflects your 2020 monthly premium rate. Please be aware, if you use electronic funds transfer (EFT) or automatic payment, your January payment will be for the new amount. Note: If you wish to change from automatic payments to another method, please contact us at (800) 591-6579 or email individual@pacificsource.com.

Get a flu shot at no cost to you

It’s that time of year! Protect yourself and those you love. Your flu shot is fully covered at your local in-network pharmacy or with your in-network doctor*. 

In-network pharmacies welcome drop-ins

Simply show up with your PacificSource Member ID card at any in-network pharmacy such as Albertsons, Costco, CVS, Fred Meyer (Kroger), and Safeway. 

*A copay may still apply for an office visit with an in-network doctor. 

Have a Health Question? Call Our 24-Hour NurseLine!

Have a health-related question? Call our 24-Hour NurseLine. Staffed around the clock, seven days a week, you’ll never be without a registered nurse to talk to when you have health-related questions. To access our 24-Hour NurseLine toll free, call: (855) 834-6150.

Pay Your Bill Online!

InTouch for Members has a Payment Center where you can pay your bill online and set up automatic payments. Simply visit PacificSource.com and log in to InTouch for Members, click Payment Center and follow the easy steps. Haven’t registered for InTouch yet? It’s easy. With your member ID number handy, simply click the Register Now link.

Single payments made with your credit or debit card before 7:00 p.m. Pacific Time will post the same business day. Automatic recurring payments may require a full billing cycle to take effect. Watch your billing statement for confirmation your recurring payment has started. 

Go Paperless!

Help us reduce our reliance on paper resources by choosing to receive notices of your billing and Explanation of Benefit statements by email. Simply visit PacificSource.com and log in to InTouch for Members, click My Profile, and choose the options you prefer. The email notices will alert you when a new statement is available in InTouch.

Stay InTouch—On the Go—with myPacificSource App!

You can stay “InTouch” with your PacificSource coverage, no matter where you are, with our FREE mobile app. The myPacificSource app is available for both iPhone® and Android™.

Use myPacificSource to:

  • Access your ID card, anytime. (InTouch login required.)
  • Access our 24-Hour NurseLine.
  • Find a provider, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals. (InTouch login required.)

Visit PacificSource.com/mobile

Want to Quit Tobacco?

There’s no doubt that quitting tobacco is a challenging journey, whether you smoke, chew, or use e-cigarettes. The good news is you’re not alone. You can succeed and the benefits to your health and life are so worth it. PacificSource is pleased to offer the award-winning Quit For Life® program. There is no cost to participate, and PacificSource covers unlimited quit attempts. For more information visit  PacificSource.com/member/tobacco-cessation.    

Support for New Mothers in the Central Oregon Area

"Life After Birth" is a free post-partum support group hosted by St. Charles Center for Women's Health in Redmond, Oregon. The group is open to all new mothers, regardless of where they receive care. For more information and to register, see the Life After Birth page.

Save time and postage! 

If you have Internet access, you can pay your bill online. InTouch For Members, your secure PacificSource website, has a Payment Center (available to policyholders) where you can pay your bill with a credit card or set up automatic payments.

Simply visit PacificSource.com, log into InTouch For Members, click Payment Center and follow the easy steps to pay by eCheck or Credit Card. We accept Visa®, MasterCard®, and Discover®.

No Internet Access? No Problem! Call us toll-free Monday through Friday: 

  • Idaho: (888) 839-6888 
  • Montana: (888) 985-1988
  • Oregon: (800) 591-6579

Pay by eCheck checking account, or pay by credit or debit card. 

Of course if you prefer, you’re still welcome to pay with a check or money order by mail or in person. Be sure to include your payment coupon and allow plenty of time for the mail to reach us and for your payment to be processed. 

Please note: Cash payments cannot be accepted.

myPacificSource App

Access your health info on the go with the free myPacificSource app. Use it to:

  • Access your ID card (InTouch login required.)
  • Access our 24-hour NurseLine
  • Find a doctor, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals (InTouch login required.)

Tobacco Cessation Outreach Calls to Members

Quitting tobacco is tough, but it's easier with someone to help you. The Quit For Life® Program has helped thousands of people, including PacificSource members, take control of their lives and their health by quitting tobacco. Program representatives will place personal calls to PacificSource members who have indicated on their health assessment that they use tobacco. Representatives will inform these members about the program, and invite them to participate.

For more information about the Quit For Life Program and tobacco cessation resources, visit our Tobacco Cessation page.

The Quit For Life Program is brought to you by the American Cancer Society® and Alere Wellbeing.

Questions About Healthcare Reform? Resources Are a Click Away!

Wondering how healthcare reform will affect you? You’ll find information and answers to some of the most commonly asked questions on our website:

PacificSource.com/reform contains the most up-to-date information and documents for PacificSource customers, including FAQs, timelines, and additional resources.

Welcome Emails for New Members

If you’re a new member, we want to make your transition to PacificSource as easy as possible. To help you get the information you need, you will receive a Welcome email with information about your ID cards, our provider network and how to contact us. It also includes information about the great extras we offer.

Welcome emails are sent each business day to new subscribers who provided an email address on their application. If you did not include an email address with your application, be sure to check out this sample: Oregon version. We want to provide answers to your questions and help you get the most from your coverage.

Read other recent news for members.

InTouch for Members

Need an ID card?

Temporary ID card

I’m a new member


Welcome! A member ID card is already being processed for you and will be mailed to your home soon. If you need to order prescriptions or access medical services before your new ID card arrives, you can print a temporary ID card here.

Note: Your plan must be active in order to print an ID card. If your plan starts at a future date (for example, the first of next month), you’ll need to wait until that date to print a temporary ID card.

I’m an existing member


To replace a lost or destroyed ID card, please call Customer Service or visit InTouch to request a new ID card. You can print a temporary ID card to use until your replacement card arrives.

Note: Your temporary ID card will only show your eligibility in effect on the day you print your card. If you are a renewing member and have upcoming changes to your plan, your new eligibility will show on your temporary card only after your plan’s renewal date.

Get the most out of your dental coverage

Need to find a dentist? Our Provider Directory makes it easy. Just narrow your search by choosing "Dental Providers" in the Specialty Category drop-down menu.

Questions about coverage or claims? Contact our friendly Customer Service team:

And remember, an ounce of prevention…

Read our tips for good oral hygiene.

Last updated 1/7/2020