Recent News for Members

At PacificSource, everything we do revolves around taking care of people. And we’re always on the lookout for new ways to do just that. If you have questions about features not highlighted here, we’d be happy to help you find answers. You’re welcome to use our Staff Department Directory or submit our online Contact Us form. 

Want to Quit Tobacco?

There’s no doubt that quitting tobacco is a challenging journey, whether you smoke, chew, or use e-cigarettes. The good news is you’re not alone, you can succeed, and the benefits to your health and life are so worth it. While everyone is different, there are proven strategies for each stage of the tobacco cessation journey—before, during, and after. For helpful tips and resources, please read our blog series, “The Quitter’s Journey: How to leave tobacco behind for good” at Blog.pacificsource.com/2017/10/26/quitters-journey-1

Allow Plenty of Time for Mailed Payments

Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time to be sure it arrives to us before the end of your grace period, especially during these peak times.

November Holiday Hours 

Our offices will be closed November 23 and 24 for Thanksgiving. Best wishes for a warm and happy holiday from all of us at PacificSource! 

Ready for Flu Season? We’ve Got You Covered

Peak flu season can begin as early as October and last through May. The best time to get a flu shot is in September or October. It takes about two weeks for the flu shot to be most effective. Mark your flu shot on your calendar so you’re protected for the upcoming flu season.
Most of our health plans allow you to get the flu vaccine at no cost when you get it from provider or pharmacy in your plan’s network. Visit PacificSource.com/flu for details.  

Have a Health Question? Call Our 24-Hour NurseLine!

Have a health-related question? Call our 24-Hour NurseLine. Staffed around the clock, seven days a week, you’ll never be without a registered nurse to talk to when you have health-related questions. To access our 24-Hour NurseLine toll free, call: (855) 834-6150.

Offices Closed Labor Day

Our offices will be closed on Monday, September 4, in observance of Labor Day.  

myPacificSource App

Access your health info on the go with the free myPacificSource app. Use it to:

  • Access your ID card
  • Access our 24-hour NurseLine
  • Find a doctor, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals

Visit PacificSource.com/mobile for more information. 

Have a Happy and Safe Independence Day!

We will be closed on Tuesday, July 4, in observance of Independence Day. Best wishes from all of us at PacificSource for a happy and safe holiday!  

Holiday Hours

We will be closed on Monday, May 29, for Memorial Day. Our offices will reopen on Tuesday, May 30.  

Stay InTouch—On the Go—with myPacificSource App!

You can stay “InTouch” with your PacificSource coverage, no matter where you are, with our FREE mobile app. The myPacificSource app is available for both iPhone® and Android™.

Use myPacificSource to:

  • Access your ID card, anytime. (InTouch login required.)
  • Access our 24-Hour NurseLine.
  • Find a provider, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals. (InTouch login required.)

Visit our Mobile App page. 

Get Summaries of Your 2016 Healthcare Expenses through InTouch

InTouch for Members offers summaries of your healthcare spending and claims for 2016. With tax time just around the corner, these two reports can make tallying expenses easier. Or you might use them to help you budget for 2017. Note: to comply with HIPAA privacy regulations, you will only have access to your own reports or unrestricted family member reports.

  • The Member History report provides details of medical expenses paid to providers by your PacificSource plan. 
  • The Out of Pocket report provides details of medical expenses you were responsible for.

Simply log in to InTouch for Members. Under the “Records” menu, click “Reports.” 

Thank You!

As 2016 draws to a close and 2017 begins, all of us here would like to thank you for choosing PacificSource, and we wish you a happy and healthy new year!

Individual Plan Reminder: 2017 Premium Rate Starts with January Payment

Your January billing statement (mailed to you in December) reflects your 2017 monthly premium rate. Please be aware, if you use electronic funds transfer (EFT) or automatic payment, your January payment will be for the new amount. Note: If you wish to change from automatic payments to another method, please contact us at (800) 591-6579 or individual@pacificsource.com.

Holiday Closures 

We will be closed on December 26 and January 2 for the holidays. 

Holiday Closures

Our offices will be closed November 24 and 25 for Thanksgiving. Best wishes for a healthy, happy holiday from all of us at PacificSource! 

Individual Plan Members: Enroll Dependents or Make Other Plan Changes Now

Open enrollment, that once-a-year window of time where you can enroll or make changes to your health plan, is going on now through January 31. Information was recently mailed to you. If you want to make changes for January 1, please request them by December 15.  

Individual Plan Open Enrollment Begins November 1

Open enrollment, that once-a-year window of time where you can enroll or make changes to your health plan, is just around the corner. Look for additional open enrollment information in the coming days about your coverage options.

Did You Get Your Flu Shot?

If you haven’t gotten your flu shot yet, now’s the time! The seasonal flu vaccine is the best way to protect yourself from the flu. Check your plan’s specific benefits, but most of our health plans cover flu shots at no cost to you when you go to an in-network doctor or pharmacy. Learn more at PacificSource.com/flu.

Allow Plenty of Time for Mailed Payments

Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time to be sure it arrives to us before the end of your grace period, especially during these peak times.

Do You Need a Mammogram? 

Mammograms are an essential screening tool that can detect breast cancer early, when it is the most treatable. October is Breast Cancer Awareness Month, so it’s the perfect time to check with your provider to see if it’s time for you to schedule a mammogram. 

Get a flu shot!

The seasonal flu vaccine is a great way to help you stay healthy this flu season. Check your plan’s specific benefits, but the flu shot is covered by most plans no cost to you. To learn more about this benefit, visit our Flu Shot and Vaccine Information page.

Offices Closed Labor Day

Our offices will be closed on Monday, September 5, in observance of Labor Day.  

InTouch for Members Refreshed for Easier Benefit Access

InTouch for Members, our secure benefits web portal, has a new, refreshed look. The redesigned site offers you a mobile-friendly platform to check out benefit and coverage information, 24 hours a day, 7 days a week.
Here are a few key features the new InTouch offers:

  • The interface is responsive to your devices. 
  • Primary information is displayed right on the homepage, including progress toward deductibles and out of pocket limits, covered services, co-pays, co-insurance, and more. 
  • You have instant access to your mobile ID card. 
  • Notifications keep you informed about important topics.

Log into or register for InTouch, today!  

Have a Happy and Safe Independence Day!

Our offices will be closed on Monday, July 4, in observance of Independence Day. Best wishes from all of us at PacificSource for a happy and safe holiday! 

Offices Closed Memorial Day

We will be closed on Monday, May 30, for Memorial Day. Our offices will reopen at 8:00 a.m. on Tuesday, May 31. 

Have a Health Question? Call Our 24-Hour NurseLine!

Have a health-related question? Call our 24-Hour NurseLine. Staffed around the clock, seven days a week, you’ll never be without a registered nurse to talk to when you have health-related questions. To access our 24-Hour NurseLine toll free, call: (855) 834-6150.  

Stay InTouch—On the Go—with myPacificSource App!

You can stay “InTouch” with your PacificSource coverage, no matter where you are, with our FREE mobile app. The myPacificSource app is available for both iPhone® and Android™.

Use myPacificSource to:

  • Access your ID card, anytime. (InTouch login required.)
  • Access our 24-Hour NurseLine.
  • Find a provider, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals. (InTouch login required.)

Visit our Mobile App page. 

Reach Your Healthy Weight with a Jenny Craig Discount

As a PacificSource member, if you have medical coverage, you can take advantage of a new Jenny Craig program discount. Participate in Jenny All Access and enjoy 50 percent off the $99 enrollment fee, plus five percent off all Jenny Craig food. 

For more information about the program discount and limitations, visit our Jenny Craig page. 

Get Summaries of Your 2015 Healthcare Expenses through InTouch

InTouch for Members now offers summaries of your healthcare spending and claims for 2015. With tax time just around the corner, these two statements can make tallying expenses easier. Or you might use them to help you budget for 2016. Note: to comply with HIPAA privacy regulations, you will only have access to your own reports or unrestricted family member reports.

  • The Year End Claim History Report provides details of medical expenses paid to providers by your PacificSource plan.
  • The Year End Out-of-Pocket Costs Summary provides details of medical expenses you were responsible for.

Simply log in to InTouch for Members, and then click the links provided on your InTouch home page.

Reminder: 2016 Premium Rate Starts with January Payment

This billing statement reflects your 2016 monthly premium rate. Please be aware, if you use electronic funds transfer (EFT) or automatic payment, your January payment will be for the new amount. Note: If you wish to change from automatic payments to another method, please contact us at (855) 330-2792 or individual@pacificsource.com.

Holiday Closures 

We will be closed on December 25 and January 1 for the holidays.

Thank You!

As 2015 draws to a close and 2016 begins, all of us at PacificSource would like to thank you for choosing PacificSource and wish you a happy and healthy new year!  

Allow Plenty of Time for Mailed Payments

Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time for mailing to be sure it arrives to us before the end of your grace period, especially during these peak times.

Holiday Closures 

We will be closed on November 26 and 27, December 25, and January 1 for the holidays.  

PacificSource and Legacy Health – A Partnership to Benefit You

We’re proud to announce that PacificSource Health Plans and Legacy Health are pursuing a partnership to bring together complementary services. We have a shared vision of healthcare that focuses on improving the experience of care, reducing healthcare costs, and improving the health of our communities.

Ultimately, this partnership was driven by both organizations’ commitment to serve both members and patients—meaning you!

Three Important Things to Know about this Partnership

  • For you, nothing has changed. You’ll continue to receive the same outstanding benefits and unmatched customer service that have been hallmarks of PacificSource since 1933. Our name and brand will remain the same.
  • As we move forward, you’ll see improvements and enhancements. This includes increased access to care and  new and unique health plan offerings.
  • We will maintain our provider partnerships. We will continue to work with our existing provider partners throughout Oregon, Idaho, and Montana. We will also continue to pursue future relationships with other providers.

Looking for more information? We’re working on a FAQ document for members. In the meantime, you’re welcome to read the news release or our FAQ for members to learn more about Legacy Health and this partnership.

Open Enrollment Begins November 1 

For Individual and Family Plan Members

Open enrollment, that once-a-year window of time where you can enroll or make changes to your health plan, is just around the corner. Before open enrollment begins, you will receive information from us about your coverage options. 

5 Tips for Healthy Teeth

  1. Care for your teeth daily. Brush twice and floss once every day.
  2. Rinse your mouth or chew sugar-free gum after your meals to wash away bacteria from food and drink.
  3. Eat a healthy diet. To help keep your teeth and gums healthy, eat a well-balanced diet.
  4. Guard your mouth. Use a mouth guard to protect your teeth during sports and recreational activities.
  5. Go to the dentist. To keep your mouth healthy, most experts recommend a dental check-up every six months. 

Coming Soon: Flu Season

Peak flu season can begin as early as October and last through May. That means the best time to get the flu shot is in September or October. The earlier, the better—it takes about two weeks for the flu shot to be most effective.

As a PacificSource member, you can get the flu shot at no cost to you. For details, visit our Flu Shot and Vaccine Information page or call a Customer Service Representative:
Idaho: (800) 688-5008; Montana: (877) 590-1596; Oregon: (888) 977-9299

Tobacco Cessation Outreach Calls to Members Begin Soon

Quitting tobacco is tough, but it's easier with someone to help you. The Quit For Life® Program has helped thousands of people, including PacificSource members, take control of their lives and their health by quitting tobacco. Program representatives will place personal calls to PacificSource members who have indicated on their health assessment that they use tobacco. Representatives will inform these members about the program, and invite them to participate.

For more information about the Quit For Life Program and tobacco cessation resources, visit our Tobacco Cessation page.

The Quit For Life Program is brought to you by the American Cancer Society® and Alere Wellbeing.

Smile! Dental Care Is Good for Your Overall Health

Good dental health is important to your overall well-being. Poor oral hygiene can lead to a variety of problems, such as gum disease, infection, bone loss, heart disease, stroke, and more.

You can prevent these problems with regular dental checkups. Here are additional actions you can take for good dental health:

  • Eat well-balanced meals that include a variety of foods and provide the nutrients needed by your teeth and gums. Limit sugar-heavy snacks and drinks.
  • Brush your teeth after every meal, and use dental floss once a day.
  • Have a dental checkup at least once a year. (Twice is better.)

Don't have dental coverage? We offer individual and family dental plans to fit your needs. Visit PacificSource.com/dental or talk with your insurance agent for more information.

Your Benefits Tag Along When You Travel 

Planning a summer trip? Two important travel companions are right in your wallet—your PacificSource and Assist America ID cards. These cards ensure that you can access your medical plan benefits if you need care. 

Assist America® Global Emergency Services: If you experience a medical emergency while traveling abroad or 100 or more miles from home, Assist America can help you get the care you need. Their services complement rather than replace PacificSource coverage. Once you are under the care of a provider, your PacificSource policy terms and conditions apply. For more information online and a member flier, which includes an Assist America card with toll-free numbers, visit our Assist America page. 

Remember to Write Your Member ID Number on Payments

Please write your PacificSource member ID number on your check and enclose your payment coupon with your payment. Your ID number can be found on your payment coupon or ID card.

Do We Have Your Current Contact Information?

Please make sure we have your correct address, phone, and email address. This will help to ensure you receive important information about your policy and benefits. An easy way to check, and make updates, is by logging into InTouch for Members. If you need to make an update, you are also welcome to email our Customer Service Department at cs@pacificsource.com or call toll-free:

Idaho: (800) 688-5008
Montana: (877) 590-1596
Oregon: (888) 977-9299

CaféWell Health Portal Coming April 1

We’re excited to offer our members access to CaféWell, a health engagement portal, beginning April 1, 2015. CaféWell provides a variety of health and wellness resources for our members to identify and achieve their health goals while earning rewards. This new platform will replace our current health engagement platform, WebMD® Health Manager. If you are currently using WebMD, you will not have access to your WebMD account as of April 1. If you would like to obtain your health record, visit PacificSource.com/member/health-manager for details. Watch for more information about CaféWell, coming soon! 

Get Summaries of Your 2014 Healthcare Expenses through InTouch

InTouch for Members now offers summaries of your healthcare spending and claims for 2014. With tax time just around the corner, these two statements can make tallying expenses easier. Or you might use them to help you budget for 2015. Note: to comply with HIPAA privacy regulations, you will only have access to your own reports or unrestricted family member reports.

  • The Year End Claim History Report provides details of medical expenses paid to providers by your PacificSource plan.
  • The Year End Out-of-Pocket Costs Summary provides details of medical expenses you were responsible for.

Simply log in to InTouch for Members, click the links provided on the home page.

Allow Plenty of Time for Mailed Payments

Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time for mailing to be sure it arrives to us before the end of your grace period, especially during these peak times.

Have fun days. Not sick days.

Protect yourself and others from the flu this season. As a PacificSource member, you can get the flu shot at no cost to you.

For details, visit PacificSource.com/flu.

Or call a Customer Service Representative:

Idaho: 800.688.5008
Montana: 877.590.1596
Oregon: 888.977.9299

Time for a doctor visit?

Meeting with your primary care doctor annually is a great way to stay on top of your health. Have you scheduled your visit yet? 

Stay InTouch—On the Go—with myPacificSource App!

Now you can stay “InTouch” with your PacificSource coverage, no matter where you are, with our FREE mobile app. The myPacificSource app is available for both iPhone® and Android™.

Use myPacificSource to:

  • Access your ID card, anytime. (InTouch login required.)
  • Access our 24-Hour NurseLine.
  • Find a provider, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals. (InTouch login required.)

Visit our Mobile App page. 

Change to Who May Make Your Individual Policy Premium Payment

Please be aware, businesses or organizations (“third parties”) may no longer make your individual health insurance payments for you. We cannot accept checks from third parties, including your employer, your insurance agent, a healthcare provider, a charitable organization, or other business. We can still accept payments from a business owner paying for their own individual policy, qualified American Indian tribes and tribal organizations, and government programs.

If a business or organization currently pays your individual health insurance for you, please contact them right away about making other arrangements. If we receive your individual policy payment from a business or organization (unless you are the owner), we will not be able to accept it and will return it to the sender.

Questions? Please call your agent or contact our Membership Services Department. You can reach us by phone toll-free at (800) 591-6579, or by email at membership@pacificsource.com.  

Walk the Talk

Ready to squeeze a little more fitness into your weekly routine? We can help! Join us for one of these fun, summer walking events:

  • Boise, ID: Take Back Your Lunch, Wednesdays, noon – 1:00 p.m., Capitol Park
  • Helena, MT: Take Back Your Lunch, Thursdays, 11:30 a.m. – 1:00 p.m., Out to Lunch in the Great Northern Town Center
  • Eugene, OR: Walk It Off, Wednesdays, 5:00 p.m., Alton Baker Park

For additional details and news about other fun, active events, visit our Community Calendar page or visit us on Facebook.

MillionIdeas.org

Sometimes, all it takes is one idea—or in our case, one million ideas—to inspire you to take charge of your health. Since its creation in 2012, our blog, MillionIdeas.org, has been dedicated to capturing one million ideas to improve healthcare. It’s a smorgasbord of engaging, entertaining stories that highlight the creative ways people are living healthy lives. And this year, it won the highest-ranking “gold” award in the 31st annual Healthcare Advertising Awards in the New Media category. Get hooked on the award-winning blog, and maybe even share an idea or two to help us reach our million ideas goal!

Do We Have Your Current Contact Information?

Please make sure we have your correct address, phone, and email address. This will help to ensure you receive important information about your policy and benefits. An easy way to check, and make updates, is by logging into InTouch for Members at PacificSource.com. If you need to make an update, you are also welcome to call our Customer Service Department toll-free at (800) 688-5008 or email cs@pacificsource.com.

Pay Your Bill Online!

InTouch for Members has a Payment Center where you can pay your bill online and set up automatic payments. Simply log in to InTouch for Members, click Payment Center and follow the easy steps. Haven’t registered for InTouch yet? It’s easy. With your member ID number handy, simply click the Register Now link.

Single payments made with your credit or debit card before 7:00 p.m. Pacific Time will post the same business day. Automatic recurring payments may require a full billing cycle to take effect. Watch your billing statement for confirmation that your recurring payment has started.

Go Paperless!

Help us reduce our reliance on paper resources by choosing to receive notices of your billing and Explanation of Benefit statements by email. Simply log in to InTouch for Members, click My Profile, and choose the options you prefer. The email notices will alert you when a new statement is available in InTouch.

Have a Health Question? Call Our 24-Hour NurseLine!

Have a health-related question? Call our 24-Hour NurseLine. Staffed around the clock, seven days a week, you’ll never be without a registered nurse to talk to when you have health-related questions. To access our 24-Hour NurseLine toll free, call (855) 834-6150.

InTouch for Members

Last updated 11/10/2017