Recent News for Members

At PacificSource, everything we do revolves around taking care of people. And we’re always on the lookout for new ways to do just that. If you have questions about features not highlighted here, we’d be happy to help you find answers. You’re welcome to use our Staff Department Directory or submit our online Contact Us form. 

Holiday Hours

We will be closed on Monday, May 28, for Memorial Day.  Our offices will reopen on Tuesday, May 29.

Save time and postage! 

If you have Internet access, you can pay your bill online. InTouch For Members, your secure PacificSource website, has a Payment Center (available to policyholders) where you can pay your bill with a credit card or set up automatic payments.

Simply visit PacificSource.com, log into InTouch For Members, click Payment Center and follow the easy steps to pay by eCheck or Credit Card. We accept Visa®, MasterCard®, and Discover®.

No Internet Access? No Problem! Call us toll-free Monday through Friday: 

  • Idaho: (888) 839-6888 
  • Montana: (888) 985-1988
  • Oregon: (800) 591-6579

Pay by eCheck checking account, or pay by credit or debit card. 

Of course if you prefer, you’re still welcome to pay with a check or money order by mail or in person. Be sure to include your payment coupon and allow plenty of time for the mail to reach us and for your payment to be processed. 

Please note: Cash payments cannot be accepted.

Pay Your Bill Online!

InTouch for Members has a Payment Center where you can pay your bill online and set up automatic payments. Simply visit PacificSource.com and log in to InTouch for Members, click Payment Center and follow the easy steps. Haven’t registered for InTouch yet? It’s easy. With your member ID number handy, simply click the Register Now link.

Single payments made with your credit or debit card before 7:00 p.m. Pacific Time will post the same business day. Automatic recurring payments may require a full billing cycle to take effect. Watch your billing statement for confirmation your recurring payment has started. 

Holiday Closures 

We will be closed on December 25 and January 1 for the holidays. 

Thank You!

As 2017 draws to a close and 2018 begins, all of us here would like to thank you for choosing PacificSource, and we wish you a happy and healthy new year!

Want to Quit Tobacco?

There’s no doubt that quitting tobacco is a challenging journey, whether you smoke, chew, or use e-cigarettes. The good news is you’re not alone, you can succeed, and the benefits to your health and life are so worth it. While everyone is different, there are proven strategies for each stage of the tobacco cessation journey—before, during, and after. For helpful tips and resources, please read our blog series, “The Quitter’s Journey: How to leave tobacco behind for good” at Blog.pacificsource.com/2017/10/26/quitters-journey-1

Allow Plenty of Time for Mailed Payments

Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time to be sure it arrives to us before the end of your grace period, especially during these peak times.

November Holiday Hours 

Our offices will be closed November 23 and 24 for Thanksgiving. Best wishes for a warm and happy holiday from all of us at PacificSource! 

Ready for Flu Season? We’ve Got You Covered

Peak flu season can begin as early as October and last through May. The best time to get a flu shot is in September or October. It takes about two weeks for the flu shot to be most effective. Mark your flu shot on your calendar so you’re protected for the upcoming flu season.
Most of our health plans allow you to get the flu vaccine at no cost when you get it from provider or pharmacy in your plan’s network. Visit PacificSource.com/flu for details.  

Have a Health Question? Call Our 24-Hour NurseLine!

Have a health-related question? Call our 24-Hour NurseLine. Staffed around the clock, seven days a week, you’ll never be without a registered nurse to talk to when you have health-related questions. To access our 24-Hour NurseLine toll free, call: (855) 834-6150.

Offices Closed Labor Day

Our offices will be closed on Monday, September 4, in observance of Labor Day.  

myPacificSource App

Access your health info on the go with the free myPacificSource app. Use it to:

  • Access your ID card
  • Access our 24-hour NurseLine
  • Find a doctor, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals

Visit PacificSource.com/mobile for more information. 

Have a Happy and Safe Independence Day!

We will be closed on Tuesday, July 4, in observance of Independence Day. Best wishes from all of us at PacificSource for a happy and safe holiday!  

Holiday Hours

We will be closed on Monday, May 29, for Memorial Day. Our offices will reopen on Tuesday, May 30.  

Stay InTouch—On the Go—with myPacificSource App!

You can stay “InTouch” with your PacificSource coverage, no matter where you are, with our FREE mobile app. The myPacificSource app is available for both iPhone® and Android™.

Use myPacificSource to:

  • Access your ID card, anytime. (InTouch login required.)
  • Access our 24-Hour NurseLine.
  • Find a provider, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals. (InTouch login required.)

Visit our  Mobile App page. 

Get Summaries of Your 2016 Healthcare Expenses through InTouch

InTouch for Members offers summaries of your healthcare spending and claims for 2016. With tax time just around the corner, these two reports can make tallying expenses easier. Or you might use them to help you budget for 2017. Note: to comply with HIPAA privacy regulations, you will only have access to your own reports or unrestricted family member reports.

  • The Member History report provides details of medical expenses paid to providers by your PacificSource plan. 
  • The Out of Pocket report provides details of medical expenses you were responsible for.

Simply log in to InTouch for Members. Under the “Records” menu, click “Reports.” 

Thank You!

As 2016 draws to a close and 2017 begins, all of us here would like to thank you for choosing PacificSource, and we wish you a happy and healthy new year!

Individual Plan Reminder: 2017 Premium Rate Starts with January Payment

Your January billing statement (mailed to you in December) reflects your 2017 monthly premium rate. Please be aware, if you use electronic funds transfer (EFT) or automatic payment, your January payment will be for the new amount. Note: If you wish to change from automatic payments to another method, please contact us at (800) 591-6579 or individual@pacificsource.com.

Holiday Closures 

We will be closed on December 26 and January 2 for the holidays. 

Holiday Closures

Our offices will be closed November 24 and 25 for Thanksgiving. Best wishes for a healthy, happy holiday from all of us at PacificSource! 

Individual Plan Members: Enroll Dependents or Make Other Plan Changes Now

Open enrollment, that once-a-year window of time where you can enroll or make changes to your health plan, is going on now through January 31. Information was recently mailed to you. If you want to make changes for January 1, please request them by December 15.  

Individual Plan Open Enrollment Begins November 1

Open enrollment, that once-a-year window of time where you can enroll or make changes to your health plan, is just around the corner. Look for additional open enrollment information in the coming days about your coverage options.

Did You Get Your Flu Shot?

If you haven’t gotten your flu shot yet, now’s the time! The seasonal flu vaccine is the best way to protect yourself from the flu. Check your plan’s specific benefits, but most of our health plans cover flu shots at no cost to you when you go to an in-network doctor or pharmacy. Learn more at PacificSource.com/flu.

Allow Plenty of Time for Mailed Payments

Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time to be sure it arrives to us before the end of your grace period, especially during these peak times.

Do You Need a Mammogram? 

Mammograms are an essential screening tool that can detect breast cancer early, when it is the most treatable. October is Breast Cancer Awareness Month, so it’s the perfect time to check with your provider to see if it’s time for you to schedule a mammogram. 

Get a flu shot!

The seasonal flu vaccine is a great way to help you stay healthy this flu season. Check your plan’s specific benefits, but the flu shot is covered by most plans no cost to you. To learn more about this benefit, visit our Flu Shot and Vaccine Information page.

InTouch for Members

Last updated 4/18/2018