Wednesday, April 10, 2013



Kathy Jost, PacificSource

Justin Yax, DVA Advertising & PR

J.D. Power And Associates Ranks Pacificsource Health Plans Highest In Member Satisfaction Among Pacific Northwest Health Plans

PacificSource scores highest among 12 Northwest health plans in annual study of 33,000 members of 136 commercial health plans from 17 regions across the U.S.

(SPRINGFIELD, Ore.)—PacificSource Health Plans has been recognized by J.D. Power and Associates as the highest ranked health plan in the Pacific Northwest for 2013 member satisfaction. PacificSource achieved a score of 724 (out of a possible 1,000) in the study, which included 12 health plans from Washington, Oregon, and Idaho. The average member satisfaction index score in the Northwest region was 704.

“As an organization we are only as good as our member satisfaction numbers, and the J.D. Power and Associates ranking is a great indicator that we are upholding our mission to serve our members like we would want to be treated ourselves,” said Ken Provencher, president & CEO of PacificSource Health Plans. “We take great pride in providing outstanding coverage at affordable rates to individuals and groups in the communities we serve throughout Oregon, Idaho and Montana, but without outstanding member satisfaction even the best plans and rates would not be sustainable.”

The annual member satisfaction study examines seven key factors including coverage and benefits, provider choice, information and communication, claims processing, statements, customer service, and approval process. In addition to achieving the highest ranking for overall experience, PacificSource also ranked highest in the provider choice and customer service categories.

The complete press release from J.D. Power and Associates can be viewed here.

About PacificSource Health Plans

Ranked “Highest in Member Satisfaction Among Commercial Health Plans in the Northwest” by J.D. Power and Associates in 2013, PacificSource Health Plans is an independent, not-for-profit community health plan serving the Northwest. Founded in 1933, PacificSource is based in Eugene, Oregon, with local offices throughout Oregon, Idaho, and Montana. The PacificSource family of companies employs 700 people, serves more than 300,000 individuals, and has 6,200 employer clients throughout the Northwest. PacificSource Community Health Plans, Inc. is a subsidiary of PacificSource Health Plans and markets Medicare Advantage products under the name PacificSource Medicare. For more information visit

About J.D. Power and Associates:

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

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Last updated 7/5/2013