What’s New for Agents 

Montana and Oregon: Group Size Determination

Each year, we are required to determine if an employer still qualifies for group coverage. See the May Montana and Oregon Agent Bulletin for more information.

Idaho: Pedro Rojas Joins PacificSource as Sales Executive in Southwest Idaho

We’re pleased to welcome Sales Executive Pedro Rojas to our Idaho team. Please join us in giving a warm welcome to Pedro Rojas! Read more in the Idaho announcement.

Montana: Mel Reinhardt Promoted to Montana Regional Sales Director

We’re excited to announce we’ve promoted Mel Reinhardt to Montana Regional Sales Director. Please join us in congratulating him! Read more in the Montana Agent Bulletin.

2019 CAHPS Survey Timing and Details

The surveys are on their way: As a requirement of the National Committee of Quality Assurance (NCQA), the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey series is a standardized tool that measures patient perceptions of their care. See the Agent Bulletin for more information.

Commission Payment Error 

We want to let you know that the March Medicare and Commercial commission payments generated incorrectly due to a technical issue on our end. This issue caused a partial commission payment to be made to some agents and no commission payment to others.

We have identified and corrected the issue.

We expect direct deposits to be in accounts no later than Tuesday, March 12. And we expect checks to mail early next week.

We deeply apologize for any inconvenience this may cause you. If you have any questions, please contact us.

ACA Reporting for 2018: Deadlines and Details

Employers, health insurers, and individuals will soon need to prepare for filing their 1094 and 1095 forms with the IRS. The purpose of these forms is to verify that medical health coverage requirements are being met. Read the  December Agent Bulletin to learn more. 

Trade the Stack of Applications for an Easy Enrollment Spreadsheet 

Read the November 27 Agent Bulletin to learn more. Plus: Renewing Small Groups? Remember InTouch; Idaho and Montana Large Groups - No Experience? No Problem

Renewing Small Groups? Remember InTouch

If you've not yet used the new automation, give this video a quick review to see just how easy it is. Watch the video.

2019 Commercial Sales Kits and Materials are Now Available

The 2019 commercial sales kits for Individual and Small Group customers, and the commercial brochures for Large Group customers are now available. Read more and link to materials in the October Agent Bulletin.

A Partnership to Build a Healthier Future for Northwest Consumers

We’re proud to announce that PacificSource Health Plans and Legacy Health are pursuing a partnership to bring together complementary capabilities. Our shared vision of healthcare focuses on improving the experience of care, reducing healthcare costs, and improving the health of our communities.

Important points for you and your clients:

  • No change to our name, brand, 2016 plans, processes, or your PacificSource representatives.
  • For clients and members, nothing has changed. They’ll continue to receive the same outstanding benefits and unmatched customer service that have been hallmarks of PacificSource since 1933.
  • Coming improvements and enhancements, will include
    • Increased access to care for PacificSource members
    • New and unique health plan offerings
    • Increased stability in today’s volatile health insurance market
  • Continued commitment to provider partnerships. We will continue to work with our existing provider partners throughout Oregon, Idaho, and Montana. We will also continue to pursue future relationships with other providers.

Looking for more information? You’re welcome to read the news release or our FAQ for agents to learn more about Legacy Health and this partnership.


    InTouch for Agents

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    Last updated 5/15/2019