Agent Bulletin 

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November 13, 2017

Easy Online Renewal Option for Small Groups

Small group plan administrator at computerWe’re excited to announce a new, easy online renewal option for your small group clients. This option offers convenience for you and your clients and helps to streamline the renewal process.

Your clients will still receive a renewal packet, but beginning with January 1 renewals, your clients will have two options for renewing their plans as proposed—by paper or online. 

Who can use this online renewal option?

Currently, this system is only set up for small groups (Montana SHOP groups excluded) who are renewing as proposed. If your client wants changes, they will need to use the traditional paper renewal process.

How the online system works 

Beginning November 20, our new online renewal system will launch and the first emails will be sent. They will come from customercare@pacificsource.com and the subject line will be “PacificSource Health Plans Renewal Reminder.” A week later, if we haven’t received a response, we’ll email your client with the same message. 

The email will include the group name and ID number, renewal date, and a PIN. Either you or your client can click the Renew button in the email to go to our secure online renewal website. You will need the information in the email and your email address to log in.

Once logged in, you will see buttons for either renewing as proposed or having one of our representatives contact you. 

Remember: Your small group clients still have the option of renewing using the renewal packet they received and the traditional process. As always, you and your clients are welcome to contact us with questions. 

 

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Questions? You’re Always Welcome to Contact Us

PacificSource Health Plans:

Sales and Service Directory >

Agent Coordinators: agentcoordinator@pacificsource.com

PacificSource Administrators:

541.485.7488 or toll-free 800.422.7038

Fax 541.681.8792 or toll-free 800.575.1109

Website: PSA.PacificSource.com/PSA >

Liz Manley, Sales Representative, 541.225.2777 or toll-free 800.422.7038, ext. 2777


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