What’s New for Employers

Please Complete and Return Your COBRA Determination Form

Last month, we mailed COBRA determination forms to employers. If you have already returned your form, thank you! If not, we ask that you please take a moment to complete it and fax it to your Membership Representative at the fax number on the form.

Best Wishes for a Happy and Healthy Holiday Season

We will be closed on November 22–23, December 25, and January 1 for the holidays.

Allow Plenty of Time for Mailed Payments

Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time for mailing to be sure it arrives to us before the end of your grace period, especially during these peak times.

COBRA Determination Form

This month, we are including our COBRA Determination Form for employers with your bill. Please complete and fax this form to your Membership Representative at the fax number on the form. Since this form requires that employees be counted in a specific manner for the current year, please take into account any expected employee changes for the next two months. We would appreciate the return of this form as soon as these numbers are available to you.

Holiday Hours

Our offices will be closed November 22 and 23 for Thanksgiving. Best wishes for a warm and happy holiday from all of us at PacificSource!

Double-checking Forms Saves Time

Please help us avoid delays by carefully reviewing forms before submitting them to make sure they are complete. 

Find Plan Information and Tools Online through InTouch

Access Plan and administration information online 24/7.  Use InTouch to:

  • Enroll new members and update existing member information
  • Access your plan’s contract documents and member benefit materials
  • View current census information and enrollment totals
  • Print temporary ID cards for one or all employees with the click of a button
  • Pay your bill online with eCheck (not available for all groups)
  • And more

Offices Closed Labor Day

Our offices will be closed on Monday, September 3, in observance of Labor Day. 

EFT Payment Option Makes Premium Payment Easier

Thanks to our EFT (Electronic Funds Transfer) payment option for groups, paying your PacificSource health plan premium can be easier. 

  • EFT means one less check to process, as well as easier reconciliation. 
  • The regularly scheduled payments are confirmed by email
  • No postage and reduced administrative costs add up to significant savings.

It’s easy to sign up, too. Contact your Membership Representative to get started. The EFT form (Group Authorization Agreement for Recurring Electronic Fund Transfers) is available in the Employers > Forms and Materials section, under Manage Your Group Coverage.

Employee Address Changes

When an employee updates their address, please forward this information along to us. This will help ensure your employee receives important mailings, such as Explanation of Benefits statements. We offer several of ways to update addresses:

  • The Enrollment Change Form: You can note address changes on the Enrollment Change Form, which is the last page of your billing statement, and then mail or fax it to your Membership Representative. Your Membership Representative’s contact information is listed on your statement on page one.
  • Email: If you prefer, you can email the change to your Representative. Please include your group name and number in the body of your email.
  • Online: You can update addresses online through our secure Web portal, InTouch for Employers. See more about using InTouch.

Have a Happy and Safe Independence Day!

We will be closed on Wednesday, July 4, in observance of Independence Day. Best wishes from all of us at PacificSource for a happy and safe holiday!

Making Premium Payments in Person

When making a payment in person at one of our offices, please bring your payment coupon. Presenting your coupon will help ensure we have all the information we need to process your payment. Checks or money orders are gladly accepted (no cash payments please).

Do You Have New Waived Employees?

Please review the Waived Employees section (if you have one) of your billing statement. If you have new waived employees (eligible employees who have declined coverage), be sure to send us their waiver forms. In addition, if any of the waived employees on the list have terminated, please notify us as soon as possible. 

Holiday Hours

We will be closed on Monday, May 28, for Memorial Day. Our offices will reopen at 8:00 a.m. on Tuesday, May 29. 

Employee Address Changes

When an employee updates their address, please forward this information along to us. This will help ensure your employee receives important mailings, such as Explanation of Benefits statements. We offer several of ways to update addresses:

  • The Enrollment Change Form: You can note address changes on the Enrollment Change Form, which is the last page of your billing statement, and then mail or fax it to your Membership Representative. Your Membership Representative’s contact information is listed on your statement on page one.
  • Email: If you prefer, you can email the change to your Representative. Please include your group name and number in the body of your email.
  • Online: You can update addresses online through our secure Web portal, InTouch for Employers. More information about using InTouch to update addresses is available online at Pacificsource.com/enroll.

Remember to Enclose Coupon with Payment 

Please enclose your billing statement coupon anytime you make a payment, along with coupons for each subgroup if you are paying for multiple subgroups. Also, please write your group ID number (the number that begins with a “G”) on your premium check, as well as your group name if it is not already on the check. This will enable us to apply the payments correctly. Thank you for your assistance. 

Please send any other documents or correspondence, such as terminations, to the address on the enclosed Enrollment Change Form. For any questions or concerns, your Representative’s contact information is listed on your statement under “Questions?” at the top of page one. When emailing, please include your group name and number in the body of your email.

See the Latest Issue of Plan News for Employers

Read the following articles in the January issue:

  • Announcing the PacificSource Speaker Series for 2018
  • ACA Reporting: Deadlines and Details
  • Active&Fit Direct™ Fitness Center Program

Find Plan News online or sign up to get the email. See Employer Newsletters.

EFT Payment Option Makes Premium Payment Easier

Thanks to our EFT (Electronic Funds Transfer) payment option for groups, paying your PacificSource health plan premium can be easier. 

  • EFT means one less check to process, as well as easier reconciliation. 
  • The regularly scheduled payments are confirmed by email
  • No postage and reduced administrative costs add up to significant savings.

It’s easy to sign up, too. Contact your Membership Representative to get started. The EFT form (Group Authorization Agreement for Recurring Electronic Fund Transfers) is available in the Employers > Forms and Materials section, under Manage Your Group Coverage.

Best Wishes for a Happy and Healthy Holiday Season

We will be closed on December 25 and January 1 for the holidays. 

Thank You!

As 2017 draws to a close, all of us at PacificSource would like to thank you for your business and wish you a happy and healthy new year!

Please Complete and Return Your COBRA Determination Form

Last month, we mailed COBRA determination forms to employers. If you have already returned your form, thank you! If not, we ask that you please take a moment to complete it and fax it to your Membership Representative at the fax number on the form.

Best Wishes for a Happy and Healthy Holiday Season

We will be closed on November 23–24, December 25, and January 1 for the holidays.

See the Latest Issue of Plan News for Employers

Read the following articles in the October 16 issue:

  • New for 2018: Expanded Benefits and Programs
  • Prepare for Flu Season 
  • Reminder: Medicare Part D Notices 

Find Plan News online or sign up to get the email. See Employer Newsletters.

PacificSource Statement on Recent Changes to Healthcare

The President has issued an executive order calling for changes in the individual and group markets and has signaled that the federal government will discontinue cost sharing reduction payments. See the full statement on our  news page or  blog.

Medicare Part D Materials Available Online 

The updated Medicare Part D creditability determinations and sample notices are available in the Employers>Forms and Materials area of PacificSource.com under Medicare Part D Notices.

COBRA Determination Form 

This month, we are including our COBRA Determination Form for employers with your bill. Please complete and fax this form to your Membership Representative at the fax number on the form. Since this form requires that employees be counted in a specific manner for the current year, please take into account any expected employee changes for the next two months. We would appreciate the return of this form as soon as these numbers are available to you.

Allow Plenty of Time for Mailed Payments

Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time for mailing to be sure it arrives to us before the end of your grace period, especially during these peak times. 

November Holiday Hours

Our offices will be closed November 23 and 24 for Thanksgiving. Best wishes for a warm and happy holiday from all of us at PacificSource!  

Find Plan Information and Tools Online through InTouch

Access plan administration information online 24/7. Use InTouch to:

  • Enroll new members and update existing member information
  • Access your plan’s contract documents and member benefit materials
  • View current census information and enrollment totals
  • Print temporary ID cards for one or all employees with the click of a button
  • Pay your bill online with eCheck (not available for all groups)
  • And more

Sign in or request an account.

Tip: Use InTouch to Run a Census

Remember, as a group administrator, you can log in to InTouch for Employers to run a census for your group. This will be helpful when auditing your monthly statements. Please contact your Group Membership Representative if you have questions. 

Double-checking Forms Saves Time

Please help us avoid delays by carefully reviewing forms before submitting them to make sure they are complete. 

EFT Payment Option Makes Premium Payment Easier

Thanks to our EFT (Electronic Funds Transfer) payment option for groups, paying your PacificSource health plan premium can be easier. 

  • EFT means one less check to process, as well as easier reconciliation. 
  • The regularly scheduled payments are confirmed by email
  • No postage and reduced administrative costs add up to significant savings.

It’s easy to sign up, too. Contact your Membership Representative to get started. Find the EFT form (Group Authorization Agreement for Recurring Electronic Fund Transfers) on Employers > Forms and Materials, under Manage Your Group Coverage.

Are You Signed Up for News and Wellness Resource Emails?

Sign up for our free Plan News email (formerly our Benefit Matters print newsletter). Visit Employer Newsletters to sign up or to read current and past issues.

Sign up for our monthly Winning at Wellness email newsletter. Contact our Wellness Team at wellness@pacificsource.com.

Have a Happy and Safe Independence Day!

We will be closed on Tuesday, July 4, in observance of Independence Day. Best wishes from all of us at PacificSource for a happy and safe holiday! 

Learn About Developing Leaders and Building Culture in June

Join us via webinar or in person on June 15 at 9:00 a.m. (PT) at the PacificSource Tigard office for the next event in our Speaker Series for employers. Scott Rueck, Head Coach of the Oregon State University’s Women’s Basketball team, will discuss building culture and developing leaders. Please register at  PacificSource.com/SpeakerSeries .
Sign up for our free Plan News email (formerly our Benefit Matters print newsletter). Visit Employer Newsletters to read current and past issues.

Employee Address Changes

Have you received an address change from an employee? If so, please be sure to forward the new information along to us. This will help ensure your employee receives important information, such as our Explanation of Benefits statements. We offer multiple ways to update addresses:

  • The Enrollment Change Form: Note address changes on the Enrollment Change Form, which is the last page of your billing statement, and then mail or fax it to your Membership Representative. Your Membership Representative’s contact information is listed on the first page of your statement.
  • Email: You can email the change to your Representative. Please include your group name and number in the body of your email. 
  • Online: Update addresses online through our secure website portal, InTouch for Employers. 


 

InTouch for Employers

Access your PacificSource account information 24/7.

Smiling-Middleage-Lady Wellness Program

We know your job as an employee benefits specialist can be challenging; we're here to help. The following article can help you set up a workplace wellness program to encourage your employees to adopt healthier lifestyles.

Last updated 11/13/2018