Latest Notices and Updates

If you have questions about any of the information on this page, you're welcome to contact your Provider Service Representative or call (855) 896-5208. For member benefits and eligibility, please contact Customer Service at (866) 977-9299. 

Read the Spring Issue of the Provider Bulletin

The Spring issue of our Provider Bulletin is now available. Read about how we are promoting colorectal cancer screening. The Spring issue also includes a reminder about using InTouch to check eligibility. We're also proud to announce the Oregon Governor has appointed our PacificSource CCO Director to the state Health Plan Quality Metrics Committee. Plus read commercial plan, Medicare, and Medicaid news.

Subscribe to our Provider Bulletin e-newsletter! You can subscribe or unsubscribe at any time. We value your privacy

Office Service Claims

Please be aware, all office services submitted with dates of service on or after May 1, 2017, must be billed under the service provider, in an ANSI 837P format (CMS 1500), and with the “office” place of service (POS).

Effective May 1, 2017, PacificSource will no longer accept provider-based billing of office services, regardless of the office location. We will deny as noncovered any office services billed on a UB claim form, and you will need to resubmit them in the correct format.

Claims in the following formats are not reimbursable: 

  • Claims billed with revenue codes 0510-0529 
  • Evaluation and Management codes (CPT 99201-99215 and HCPC G0463) that are billed with revenue codes 0760 through 0769
  • Claims with a “PO” modifier

Thank you for your cooperation. If you have any questions about this change, you’re welcome to contact your Provider Service Representative, or our Provider Services Department:

Idaho and Montana: (541) 246-1459
Oregon: (541) 246-1457 

Change to Chart Retrieval Calls

As you may know, PacificSource is currently retrieving charts for the 2017 HEDIS submission. The Healthcare Effectiveness Data and Information Set (HEDIS) is a tool health plans use to measure things like care and service. ArroHealth may have contacted you to request a chart retrieval. 

New vendor
We will also work with CiOX Health, which will assist ArroHealth to collect remaining charts.

What to expect
In the coming days, a CiOX Health representative may contact you. They will walk you through how to send your charts to them, whether it is by mail, fax, remote, or on-site retrieval. It’s okay if you already sent your charts to ArroHealth. ArroHealth will manage your charts, and it will be as if there was no change in chart retrieval vendor. If CiOX contacts you, and you already sent your charts to ArroHealth, simply let the CiOX representative know.

Please contact us with any questions or concerns you may have. You can call your Provider Network representative, or you’re welcome to contact Patricia Grady, HEDIS Program Manager, at (541) 330-7331 or  

Facility Claims Require Full Code Number

Effective January 26, 2017, PacificSource will start denying facility claims that are billed without the required 4th/5th digit. If the DX code requires it and the provider didn’t bill it, the entire claim will deny (regardless of where the DX falls on the claim – could be primary DX or could be the 5th DX). This is already being done on Medicare/Medicaid facility and professional claims, and will now apply to facility claims for our commercial members. These incorrectly coded claims have an impact on reporting and risk adjustment. Please contact your Provider Service Representative if you have any questions.  

NDC Codes Required for Drug Claims Starting February 1

Effective February 1, 2017, we will require National Drug Code (NDC) numbers on all drug-related HCPC/CPT codes, including unlisted drug codes. Please see our NDC FAQ for details.

Are Your Claim CPT Codes Up to Date?

Please double check your claim CPT codes to make sure they are current. Beginning January 1, 2017, claims with termed CPT codes will be denied. Note that there is no longer a grace period.

Change to Flu Vaccination Coverage

Based on findings from the Centers for Disease Control and Prevention (CDC), PacificSource will not cover the FluMist effective September 1, 2016. Claims billed on or after September 1, 2016, for 90672 will deny as non-covered. This applies to all lines of business: PacificSource Health Plans (commercial), PacificSource Medicare, and PacificSource Community Solutions (Medicaid).

The Advisory Committee on Immunization Practices (ACIP) of the CDC determined nasal spray flu vaccine containing live attenuated influenza virus (LAIV) should not be used during the 2016-2017 flu season. However, the ACIP continues to recommend annual flu vaccination with either inactivated influenza vaccine or recombinant influenza vaccine for everyone age six months and older.

To view the CDC’s announcement and findings, please visit their website at:   

Hospital Inpatient Notification

Please notify us within 24 hours (or by the next business day if the member is admitting during the weekend). If we don’t receive notification within 48 hours (two business days), the claim for the service will be denied and become the responsibility of the provider. Eligibility and benefits may be confirmed by contacting Customer Service, and the admission should be reported to our Health Services Department. Once notified, Health Services will provide a patient-specific, searchable reference number to the facility. This number is the facility’s confirmation that we have recorded the patient’s admission and that a PacificSource Nurse Case Manager will monitor and manage the patient’s hospitalization.  

Noninvasive prenatal testing (NIPT) of cell-free fetal DNA (cfDNA)  

PacificSource is committed to following evidence-based guidelines and practices for noninvasive prenatal testing of cell-free fetal DNA. Read a letter about our commercial policies (PDF).  

Durable Medical Equipment Update

Effective June 1, 2016, the Durable Medical Equipment reimbursement in your contract will reference the 2016 Centers for Medicare & Medicaid Services DMEPOS Fee Schedule. This change, as allowed by your contract, will bring your payment in line with Centers for Medicare & Medicaid Services pricing. This update will affect you unless you have an extended term or other special language tying payment to a specific fee schedule. Please contact your Provider Service Representative if you have any questions.  

PacificSource and Legacy Health – A Partnership to Build a Healthier Future for Northwest Communities

10/26/15 - We’re proud to announce that PacificSource Health Plans and Legacy Health are pursuing a partnership to bring together complementary capabilities. Our shared vision of healthcare focuses on improving the experience of care, reducing healthcare costs, and improving the health of our communities.

Ultimately, this partnership was driven by both organizations’ commitment to serve both members and patients.

Important Things to Know about this Partnership

  • We will maintain all our provider partnerships. We will continue to work with all our existing provider partners throughout Oregon, Idaho, and Montana. We will also continue to pursue future relationships with other healthcare providers.
  • No change to existing provider contracts, processes, policies, programs, or staff. Please be assured that our processes, such as preauthorization and claims payment, will continue as usual. In addition, our name and brand will remain the same.
  • For members, nothing has changed. Members will continue to receive the same outstanding benefits and unmatched customer service that have been hallmarks of PacificSource since 1933.
  • As we move forward, the partnership will provide the foundation for improvements and enhancements. This includes increased access to care for communities, the creation of new and unique health plan offerings, and industry-leading stability in a volatile health insurance market.

Looking for more information? You’re welcome to read the news release or our FAQ for providers to learn more about Legacy Health and this partnership.

Healthcare Reform 

Questions about the Affordable Care Act? You'll find information, FAQs, and links to online resource in our Healthcare Reform Resource Center.


InTouch for Providers

Access your PacificSource account information 24/7.

Medicaid Dental Providers

Learn more about our contracted dental provider networks for Medicaid dental services.

Learn more >



Questions about ICD-10?

See our FAQ.


Your Provider Service Representative

Your PacificSource Provider Service Representative is available any time you have a question or concern. If you're not sure who your representative is, please visit our Provider Service Staff Directory.

Last updated 4/25/2017