Who to contact at PacificSource

Community Giving
lbrennan@pacificsource.com
(541) 686-1242 or (800) 624-6052, ext. 2870
Fax: (541) 225-3626

• Charitable giving
• Charitable events
• Volunteer support

Customer Service
cs@pacificsource.com
(541) 684-5582 or (888) 977-9299
Fax: (541) 684-5264

• Questions about health plan benefits
• Medical claim questions
• Pharmacy benefit questions
• Help locating a participating provider
• Questions about coordination of benefits with other coverage
• Child custody and accident reports

Dental Services
dental@pacificsource.com
(541) 225-1981 or (866) 373-7053
Fax: (541) 344-2897

• Dental benefit or claim questions

Group Sales
groupsales@pacificsource.com
Eugene: (541) 687-7047 or (877) 657-9797, fax (541) 485-0915
Boise: (208) 342-3709 or (888) 492-2875, fax (208) 342-4508

Portland: (503) 699-6561, fax (503) 697-1075 

Bend: (541) 330-8896 or (888) 877-7996, fax (541) 330-8948

Medford: (541) 858-0381 or (800) 899-5866, fax (541) 858-0486

• Inquiries about PacificSource group medical and dental coverage
• Requests for group insurance quotes
• Group supply orders (benefit handbooks, enrollment applications, etc.)
• Requests for participating provider directories
• Requests for coverage changes and optional benefit quotes
• Renewal questions
• Agent appointment issues and agent address changes

Human Resources
hr@pacificsource.com

(541) 686-1242 or (800) 624-6052

Fax: (541) 225-3639

Job Information Line: (541) 684-5472

View job postings

• Employment opportunities with PacificSource, Manley Services, or SBA

Individual Policy Sales
individual@pacificsource.com
(541) 684-5585 or (866) 695-8684
Fax: (541) 684-5401

• Information about PacificSource Elect individual policies
• Information about Short Term Medical policies
• Name and address changes for members on individual policies

Legal & Compliance
lc@pacificsource.com
(541) 686-1242 or (800) 624-6052
Fax: (541) 431-3806

• Inquiries about policy coverage decisions
• Member grievances and appeals

Health Services
healthservices@pacificsource.com
(541) 684-5584 or (888) 691-8209
Fax (541) 686-2051

• Provider requests for preauthorization of services
• Provider requests for referral authorization
• Case management services

Marketing Communications
cthompson@pacificsource.com
(541) 684-5453 or (800) 624-6052
Fax: (541) 485-0915

• Marketing opportunities
• Advertising and public relations
• Media inquiries and press releases

Membership Services
membership@pacificsource.com
(541) 684-5583 or (866) 999-5583
Fax (541) 225-3642

• Group coverage eligibility questions
• Continuation coverage (COBRA) information
• Name and address changes for members on group coverage
• Group billing questions
• Adding and terminating members from group coverage
• Requests for ID cards

Provider Network
providernet@pacificsource.com
(541) 684-5580 or (800) 624-6052
Fax: (541) 225-3643

• Provider contracting
• Provider office education and service
• Provider data changes (names, addresses, claims payment information)
• Electronic claim transmission questions
• Provider credentialing

Third Party Recovery
thirdparty@pacificsource.com
(541) 686-1242 or (800) 624-6052
Fax: (541) 344-2897

• Questions about claims that may involve another party (auto accidents, work injuries, etc.)

Unless otherwise stated, all text and images © 2006 PacificSource. All rights reserved.