Latest Notices and Updates

Questions About Referrals? 

Posted 2/2/15. We recently updated our Referrals FAQ. The FAQ provides a quick reference for referral information, such as what services need a referral and what's required for submission.

Winter Provider Bulletin Top Stories

Click here to read our Winter 2015 issue. The issue was emailed to participating providers on January 7, 2015, and included the following topics:

  • InTouch News
  • ICD-10 Costs May Be Lower than Expected
  • Administrative News - Modifier 59 and the New X Modifiers,  Ambulatory Surgery Centers (ASC),  Discounted 2015 Code Books Still Available
  • Commercial News
  • Medicare Specific News

If you did not receive your copy, please contact your Provider Service Representative, or sign up to receive future issues by completing our Opt-in Form.

Read the complete issue, or access past issues in our Newsletter Archive.  

Chart Review Initiative Begins Mid-January

Posted 12/24/14. We're conducting Risk Adjustment and HEDIS (Health Effectiveness Data Information Set) chart reviews to ensure compliance with program guidelines as set by the Department of Health and Human Services (HHS) and the National Committee for Quality Assurance (NCQA). Please read the full announcement to know what you can expect. 

Oregon Law Changes OTJ-related Claims Processing

Posted 12/24/14. A new law in Oregon (HB 4104) prohibits medical claims from being denied initially on the basis they are related to on-the-job (OTJ) injuries or conditions. The law affects how we process these types of claims for commercial Oregon-based individual members and employer clients. To comply, we’re making some changes effective January 1, 2015, for new plans and upon renewal in 2015 for existing plans. Here’s what you need to know. Read more

One Touch (Lifescan) Test Strips Exclusive Option for Commercial and Medicare

Posted 12/19/14. Effective January 1, 2015, One Touch (Lifescan) test strips will be the exclusive option for commercial and Medicare formularies. A free meter letter was sent in September to all PacificSource members currently using nonpreferred products. Many of these members will require new prescriptions for the One Touch test strips to replace their old prescription. For members who require nonpreferred products due to compatibility with monitoring devices or pumps, a preauthorization can be requested. Questions? Call (800) 624-6052, ext. 3784, or email

Orders Now Being Taken for 2015 Code Books

As a participating provider, you can preorder code books through PacificSource at a discounted rate—and delivery is free! To order, simply complete the 2015 Code Book Order Form and mail it to us with your check. Full payment is required prior to delivery. 

Healthcare Reform: When to Expect Changes

The Affordable Care Act will eventually bring about many changes, but it's important to remember that those changes will not occur all at once. They will be phased in over the next decade. You'll find more information, FAQs, and links to online resource in our Healthcare Reform Resource Center.


InTouch for Providers

Access your PacificSource account information 24/7.

Log into InTouch

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Have You Tried InTouch?

With InTouch for Providers, you can verify eligibility and check claims status, EOPs, preauthorizations, and much more online! Note: InTouch access is now through OneHealthPort. If you are already registered with OneHealthPort, you do not need to re-register. Ready to get started? Please read our Registration Information page.

Your Provider Service Representative

Your PacificSource Provider Service Representative is available any time you have a question or concern. If you're not sure who your representative is, please visit our Provider Service Staff Directory.

Last updated 2/2/2015