PacificSource Health Plans Privacy Policies

Privacy Policy

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information.

The privacy of your medical information is important to us. Although we are required by law to maintain the privacy of your protected health information and provide you with this notice, we are sincere in our pledge to ensure the confidentiality of your nonpublic personal information, including your medical records. This information pertains to you and any covered dependents, so please be sure to share it with any family members covered under your plan.

We protect your health information through a framework of policies and procedures that govern when and how our employees may use, disclose, or otherwise discuss that information. These protections extend to internal oral, written, and electronic protected health information across our organization. Should a breach of your unsecured protected health information occur, we will notify you as required by law.

How We May Use and Disclose Medical Information About You

We may share a member’s personal information for the purpose of claims processing and payment. By signing an application for enrollment, the member acknowledges that personal information can be shared for that express purpose.

We may use and disclose medical information as follows:

Treatment. We may share your information with doctors or hospitals to help them provide medical care to you. For example, we might create a treatment plan with your doctor to help improve your health.

Payment. We may use and disclose medical information to process your medical claims or coordinate your benefits with other health plans. For example, we may need to disclose medical information to determine your eligibility for benefits, or to examine medical necessity.

Healthcare operations. We may use and disclose medical information for regular health plan operations. For example, we may disclose medical information to underwrite your policies (although we are prohibited from using or disclosing protected health information that is genetic information for such a purpose), ensure proper billing, engage in case coordination or case management, protect you against fraud, and provide you with excellent customer service. Please note that we are prohibited from using or disclosing protected health information that is genetic information about you for underwriting purposes. 

Business associates. Business associates provide necessary services to our organization through contracts. Some examples of business associates are prescription drug benefit administrators, utilization management organizations, and entities that perform quality assurance or peer review on our behalf. We may disclose the minimum necessary medical information to our business associates so they can perform the job we have asked them to do. To protect your medical information, we require our business associates to appropriately safeguard your information. We will not share your information with these outside groups unless there is a business need to do so and they agree to keep it protected. We require our business partners to treat your private information with the same high degree of confidentiality that we do.

Plan administration. We may share enrollment information with your employer to verify your coverage and your family’s coverage for benefits. We may share summary data that cannot be individually identified. We do not share any other information with employers unless we have your written authorization.

Marketing. We will never sell information about you to any third party for marketing or any other purpose not described in this notice. Further, we do not use personal information for investigative consumer research or reporting.

Individuals involved in your care or payment for your care. We may disclose your medical information to a family member, friend, or other person who you indicate is involved in your care or payment for your care. This only pertains to your medical information that is directly relevant to their involvement. We will only make this disclosure if you agree or when required or authorized by law. In the event of your incapacity or in an emergency, we will disclose your medical information based on our professional judgment of whether the disclosure would be in your best interest.

As required by law and for law enforcement. We may use or disclose your medical information when required or permitted by federal, state, or local law, or by a court order.

Public health and safety. We may disclose medical information about you to the extent necessary to avert a serious and imminent threat to your health or safety or the health or safety of others.

State and federal agencies. We may be required to report information to state and federal agencies that regulate us, such as the United States Department of Health and Human Services.

Lawsuits and disputes. If you are involved in a lawsuit or dispute, we may disclose medical information about you in response to a court or administrative order. We may also disclose medical information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute. We will only make such disclosures if efforts have been made to tell you about the request.

Military and national security. Under certain circumstances, we may disclose to military authorities the medical information of armed forces personnel. To authorized federal officials, we may disclose medical information required for lawful intelligence, counterintelligence, and other national security activities.

Workers’ compensation. We may disclose medical information to coordinate benefits with workers’ compensation insurance carriers.

Information about health-related benefits. We, or our Business Associate, may communicate to you about other services or health-related benefits that may be of interest to you.

Other uses and disclosures. If we use or disclose your information for any reason other than those listed above, we will first obtain your written authorization. State laws may prohibit us from disclosing the following types of sensitive personal information without your authorization: chemical dependency, mental health, psychotherapy, genetic, or HIV/AIDS records. If you give us written authorization, you may revoke it at any time. This will not affect information that has already been shared. Examples of uses or disclosure that require your authorization include the release of psychotherapy notes, to market unrelated products to you, and if your protected health information is going to be sold. Please note that we do not use or disclose your personal information for marketing of unrelated products, nor do we sell your personal information.

Your Rights Regarding Your Medical Information

You have these rights regarding protected health information we maintain about you:

Right to inspect and copy. You have the right to inspect and obtain a copy of most information we maintain about you. To do so, request and complete a form we will provide. You may be charged a fee for the cost of copying your records..

Right to request a correction. If you believe that medical information we have about you is incorrect or incomplete, you have the right to ask us to change or amend the information. To do so, request and complete a correction form available from us.

Right to an accounting of disclosures. You have the right to request a list of disclosures we have made of your medical information for purposes other than treatment, payment, healthcare operations, and other limited activities. To do so, request and complete a form available from us. Your request may not be for a record of more than six years and may not include dates before April 14, 2003.

Right to request restrictions. You have the right to ask us to restrict how we use or disclose your information for treatment, payment, or healthcare operations. You also have the right to ask us to restrict information we may give to those involved in your care, such as a family member or friend. You must make this request using a form we will provide. While we may honor your request for restrictions, we are not required to agree to these restrictions, unless the request relates to a health care item or service that you paid for in full and disclosure is not otherwise required by law. If we agree, we will comply with your request unless the information is needed to provide you with emergency treatment or comply with a legal requirement.

Right to request confidential communications. ou have the right to ask that we communicate with you about health matters in a certain way or at a certain location. We will attempt to accommodate all reasonable requests and may require that you make your request in writing.

Right to receive a paper copy of this notice. You have the right to ask for a paper copy of this notice at any time. A printer-friendly version of this privacy policy is also available in For Members> Forms and Materials.

If you wish to exercise any of these rights, please contact PacificSource. You will find our contact information below.

How to Report a Problem or File a Complaint

You may contact any of the people listed below to report a problem or file a complaint. You must do so in writing. Your benefits will not be affected by any complaints you make. We will not take any action against you for filing a complaint, cooperating in an investigation, or refusing to agree to something that you believe is unlawful.

Changes to this Notice of Privacy Practices

This Notice of Privacy Practices takes effect on April 14, 2003, and will remain in effect until we update or replace it. In the future, we may change our Notice of Privacy Practices. Any changes will apply to medical information we already have about you as well as any information we receive in the future. Before we make a significant change to our privacy practices, we will change this notice and supply a copy to you within 60 days.

You may request a copy of this notice be mailed to you at any time.

Contact Information

If you have any questions about this notice or want more information, you’re welcome to contact us.

PacificSource Health Plans


Contact: Customer Service Department
PacificSource Health Plans
Office Hours:   Monday - Friday
8:00 A.M. to 5:00 P.M.
Address: PO Box 7068
Springfield, OR 97475
Telephone: (541) 684-5582 or toll-free (888) 977-9299
Fax: (541) 684-5264


Para asistirle en español, por favor llame el numero (800) 624-6052, extensión 1009, de lunes a viernes, 8:00 A.M. hasta 5:00 P.M.

Health and Human Services


Contact: Office for Civil Rights, U.S. DHHS
Address: 2201 Sixth Ave - Mail Stop RX-11
Seattle, WA 98121
Telephone:   (206) 615-2290
TDD: (206) 615-2296
Fax: (206) 615-2297


Website Privacy Statement

Our Commitment to Ensure Your Privacy

The privacy of your medical information is important to PacificSource. Although we are required by law to maintain the privacy of your protected health information, we are sincere in our pledge to ensure the confidentiality of your nonpublic personal information, including your medical records. This privacy statement will give you an understanding of how information you supply through our website is collected and used or disclosed by us. This information pertains to you and your dependents.

Collection and Use or Disclosure

We only collect personal information that you, or your authorized representative, provide to us voluntarily. We use that information to enhance your experience with our company and your health insurance policy. More specifically, we use your personal information to answer your questions, provide you with information about your policy, or to provide information about our services. We use your personal information to confirm your identity and to provide you with specific information that may be unique to your situation.

We will disclose certain information from you to local, state, or federal agencies and/or law enforcement authorities if required by law to do so. We will not sell your information or provide your information to marketing organizations.

Please be aware that this privacy statement does not extend beyond our website; other standards may apply if you link to a third-party website.

Compliance with the Children’s Online Privacy Protection Act

This website is not directed at children under the age of thirteen. PacificSource complies with the COPPA and does not knowingly permit submission of personal information by anyone less than thirteen years of age, nor do we collect such personal information.


Personal information transmitted over the Internet via email is not secured. Please do not send personal information via email, unless you have established a secure email path with us.


We have a number of security measures in place to protect your personal information from loss and misuse.

Changes to this Privacy Statement

In the future, we may need to change this privacy statement. Any changes will apply to personal information we already have collected, as well as any information we receive in the future. We will post any revised privacy statement on this website.


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HIPAA Information

Find more information about HIPAA, a federal law that governs use of medical information: 
U.S. Department of Health & Human Services - Understanding HIPAA Privacy

Last updated 8/16/2013