What’s New for PacificSource Members
At PacificSource, everything we do revolves around taking care of people. And we're always on the lookout for new ways to do just that. If you have questions about features not highlighted here, we'd be happy to help you find answers. You’re welcome to use our Staff Department Directory or submit our online Contact Us form.
Do We Have Your Current Contact Information?
Please make sure we have your correct address, phone, and email address. This will help to ensure you receive important information about your policy and benefits. An easy way to check, and make updates, is by logging into InTouch for Members. If you need to make an update, you are also welcome to email our Customer Service Department at firstname.lastname@example.org or call toll-free:
Idaho: (800) 688-5008
Montana: (877) 590-1596
Oregon: (888) 977-9299
Have a Warm and Happy Thanksgiving!
We will be closed on November 28 and 29 for the Thanksgiving holiday.
Get a flu shot!
The seasonal flu vaccine is a great way to help you stay healthy this flu season. Check your plan’s specific benefits, but the flu shot and mist are covered by most plans no cost to you. To learn more about this benefit, visit PacificSource.com/flu.
Allow Plenty of Time for Mailed Payments
Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time for mailing to be sure it arrives to us before the end of your grace period, especially during these peak times.
24-Hour NurseLine Launches October 1
Most medical situations don’t happen during business hours. What do you do in situations where you know it’s not life threatening, but you’re unsure whether you should go to an emergency room? Call a nurse! Starting October 1, you’ll have access to our new 24-Hour NurseLine. Staffed around the clock, seven days a week, you’ll never be without a registered nurse to talk to when you have health-related questions. To access our 24-Hour NurseLine toll-free, call (855) 834-6150.
What are essential health benefits (EHBs)? What are "metal" plans? What can I expect at renewal?
Find answers to these important questions in this month’s Reform and You newsletter. This newsletter, delivered every other month right to your email or mail box, will give you the latest information you need about reform changes and how they impact you. Copies of Reform and You are available online at PacificSource.com/reform.
Questions About Healthcare Reform? Resources Are a Click Away!
Wondering how healthcare reform will affect you? You’ll find information and answers to some of the most commonly asked questions on our websites:
PacificSource.com/reform contains the most up-to-date information and documents for PacificSource customers, including FAQs, timelines, and additional resources.
HealthcareLawGuide.com provides easy-to-understand resources and information relevant to all consumers and employers. Here, you’ll find consumer videos that provide answers to complex topics in clear, simple terms.
Help us reduce our reliance on paper resources by choosing to receive notices of your billing and Explanation of Benefit statements by email. Simply log in to InTouch for Members, click My Profile, and choose the options you prefer. The email notices will alert you when a new statement is available in InTouch. (Please note: InTouch registration is not available for minors.)
Welcome Emails for New Members
If you’re a new member, we want to make your transition to PacificSource as easy as possible. To help you get the information you need, you will receive a Welcome email with information about your ID cards, our provider network and how to contact us. It also includes information about the great extras we offer.
Welcome emails are sent each business day to new subscribers who provided an email address on their application. We have both an Oregon version and an Idaho version, with a Montana version soon to come. If you did not include an email address with your application, be sure to check these out. We want to provide answers to your questions and help you get the most from your coverage.
Read other recent news for members.