What’s New for PacificSource Members

At PacificSource, everything we do revolves around taking care of people. And we're always on the lookout for new ways to do just that. If you have questions about features not highlighted here, we'd be happy to help you find answers. You’re welcome to use our Staff Department Directory or submit our online Contact Us form.

Member Newsletter Arrives this Month

Our spring Member Newsletter will arrive in your mailbox or your email inbox this month. You can also find the newsletter on our Member Newsletters page.

Do We Have Your Current Contact Information?

Please make sure we have your correct address, phone, and email address. This will help to ensure you receive important information about your policy and benefits. An easy way to check, and make updates, is by logging into InTouch for Members at PacificSource.com. If you need to make an update, you are also welcome to call our Customer Service Department toll-free at (800) 688-5008 or email cs@pacificsource.com.

Pay Your Bill Online!

InTouch for Members has a Payment Center where you can pay your bill online and set up automatic payments. Simply log in to InTouch for Members, click Payment Center and follow the easy steps. Haven’t registered for InTouch yet? It’s easy. With your member ID number handy, simply click the Register Now link.

Single payments made with your credit or debit card before 7:00 p.m. Pacific Time will post the same business day. Automatic recurring payments may require a full billing cycle to take effect. Watch your billing statement for confirmation that your recurring payment has started.

Get Summaries of Your 2013 Healthcare Expenses through InTouch

InTouch for Members now offers summaries of your healthcare spending and claims for 2013. With tax time just around the corner, these two statements can make tallying expenses easier. Or you might use them to help you budget for 2014. Note: to comply with HIPAA privacy regulations, you will only have access to your own reports or unrestricted family member reports.

  • The Year End Claim History Report provides details of medical expenses paid to providers by your PacificSource plan.
  • The Year End Out-of-Pocket Costs Summary provides details of medical expenses you were responsible for.

Simply log in to InTouch for Members, click the links provided on the home page.

Go Paperless!

Help us reduce our reliance on paper resources by choosing to receive notices of your billing and Explanation of Benefit statements by email. Simply log in to InTouch for Members, click My Profile, and choose the options you prefer. The email notices will alert you when a new statement is available in InTouch.

Have a Health Question? Call Our 24-Hour NurseLine!

Have a health-related question? Call our 24-Hour NurseLine. Staffed around the clock, seven days a week, you’ll never be without a registered nurse to talk to when you have health-related questions. To access our 24-Hour NurseLine toll free, call (855) 834-6150.

Questions About Healthcare Reform? Resources Are a Click Away!

Wondering how healthcare reform will affect you? You’ll find information and answers to some of the most commonly asked questions on our websites:

PacificSource.com/reform contains the most up-to-date information and documents for PacificSource customers, including FAQs, timelines, and additional resources.

HealthcareLawGuide.com provides easy-to-understand resources and information relevant to all consumers and employers. Here, you’ll find consumer videos that provide answers to complex topics in clear, simple terms.

Welcome Emails for New Members

If you’re a new member, we want to make your transition to PacificSource as easy as possible. To help you get the information you need, you will receive a Welcome email with information about your ID cards, our provider network and how to contact us. It also includes information about the great extras we offer.

Welcome emails are sent each business day to new subscribers who provided an email address on their application. If you did not include an email address with your application, be sure to check out this sample: Oregon version. We want to provide answers to your questions and help you get the most from your coverage.

Read other recent news for members.

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Need an ID card?

Temporary ID card

I’m a new member


Welcome! A member ID card is already being processed for you and will be mailed to your home soon. If you need to order prescriptions or access medical services before your new ID card arrives, you can print a temporary ID card here.

Note: Your plan must be active in order to print an ID card. If your plan starts at a future date (for example, the first of next month), you’ll need to wait until that date to print a temporary ID card.

I’m an existing member


To replace a lost or destroyed ID card, please call Customer Service or visit InTouch to request a new ID card. You can print a temporary ID card to use until your replacement card arrives.

Note: Your temporary ID card will only show your eligibility in effect on the day you print your card. If you are a renewing member and have upcoming changes to your plan, your new eligibility will show on your temporary card only after your plan’s renewal date.

Learn More about Reform

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Last updated 4/15/2014