What’s New for PacificSource Members

At PacificSource, everything we do revolves around taking care of people. And we're always on the lookout for new ways to do just that. If you have questions about features not highlighted here, we'd be happy to help you find answers. You’re welcome to use our Staff Department Directory or submit our online Contact Us form.

CaféWell Health Portal Coming April 1

We’re excited to offer our members access to CaféWell, a health engagement portal, beginning April 1, 2015. CaféWell provides a variety of health and wellness resources for our members to identify and achieve their health goals while earning rewards. This new platform will replace our current health engagement platform, WebMD® Health Manager. If you are currently using WebMD, you will not have access to your WebMD account as of April 1. If you would like to obtain your health record, visit PacificSource.com/member/health-manager for details. Watch for more information about CaféWell, coming soon! 

Get Summaries of Your 2014 Healthcare Expenses through InTouch

InTouch for Members now offers summaries of your healthcare spending and claims for 2014. With tax time just around the corner, these two statements can make tallying expenses easier. Or you might use them to help you budget for 2015. Note: to comply with HIPAA privacy regulations, you will only have access to your own reports or unrestricted family member reports.

  • The Year End Claim History Report provides details of medical expenses paid to providers by your PacificSource plan.
  • The Year End Out-of-Pocket Costs Summary provides details of medical expenses you were responsible for.

Simply log in to InTouch for Members, click the links provided on the home page.

Stay InTouch—On the Go—with myPacificSource App!

Now you can stay “InTouch” with your PacificSource coverage, no matter where you are, with our FREE mobile app. The myPacificSource app is available for both iPhone® and Android™.

Use myPacificSource to:

  • Access your ID card, anytime. (InTouch login required.)
  • Access our 24-Hour NurseLine.
  • Find a provider, hospital, or urgent care center
  • Check your deductible and out-of-pocket totals. (InTouch login required.)

Visit our Mobile App page. 

Pay Your Bill Online!

InTouch for Members has a Payment Center where you can pay your bill online and set up automatic payments. Simply log in to InTouch for Members, click Payment Center and follow the easy steps. Haven’t registered for InTouch yet? It’s easy. With your member ID number handy, simply click the Register Now link.

Single payments made with your credit or debit card before 7:00 p.m. Pacific Time will post the same business day. Automatic recurring payments may require a full billing cycle to take effect. Watch your billing statement for confirmation that your recurring payment has started.

Go Paperless!

Help us reduce our reliance on paper resources by choosing to receive notices of your billing and Explanation of Benefit statements by email. Simply log in to InTouch for Members, click My Profile, and choose the options you prefer. The email notices will alert you when a new statement is available in InTouch.

Questions About Healthcare Reform? Resources Are a Click Away!

Wondering how healthcare reform will affect you? You’ll find information and answers to some of the most commonly asked questions on our websites:

PacificSource.com/reform contains the most up-to-date information and documents for PacificSource customers, including FAQs, timelines, and additional resources.

HealthcareLawGuide.com provides easy-to-understand resources and information relevant to all consumers and employers. Here, you’ll find consumer videos that provide answers to complex topics in clear, simple terms.

Welcome Emails for New Members

If you’re a new member, we want to make your transition to PacificSource as easy as possible. To help you get the information you need, you will receive a Welcome email with information about your ID cards, our provider network and how to contact us. It also includes information about the great extras we offer.

Welcome emails are sent each business day to new subscribers who provided an email address on their application. If you did not include an email address with your application, be sure to check out this sample: Oregon version. We want to provide answers to your questions and help you get the most from your coverage.

Read other recent news for members.

    Login To InTouch
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Register Now

Need an ID card?

Temporary ID card

I’m a new member


Welcome! A member ID card is already being processed for you and will be mailed to your home soon. If you need to order prescriptions or access medical services before your new ID card arrives, you can print a temporary ID card here.

Note: Your plan must be active in order to print an ID card. If your plan starts at a future date (for example, the first of next month), you’ll need to wait until that date to print a temporary ID card.

I’m an existing member


To replace a lost or destroyed ID card, please call Customer Service or visit InTouch to request a new ID card. You can print a temporary ID card to use until your replacement card arrives.

Note: Your temporary ID card will only show your eligibility in effect on the day you print your card. If you are a renewing member and have upcoming changes to your plan, your new eligibility will show on your temporary card only after your plan’s renewal date.

Learn More about Reform

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Last updated 3/10/2015