What’s New for Employers
Allow Plenty of Time for Mailed Payments
Holidays and the end of the month are often busy times for post offices. If you mail your bill, please allow ample time for mailing to be sure it arrives to us before the end of your grace period, especially during these peak times.
Please Pay as Billed – Even If You Have Changes
To ensure your account stays current, we ask that you pay the amount you are billed each month even if you sent us changes that have not been completed. Please review your billing and report any enrollment changes, so we can adjust your next month’s billing. If we do not receive the billed amount after 15 days, we will notify you that your bill is past due. Please feel free to contact your Membership Representative with any questions.
Double-checking Forms Saves Time
When we receive forms (such as enrollment applications and waivers) that are incomplete, we are required to follow up to obtain the missing information. This can delay processing. Help us avoid delays by carefully reviewing forms before submitting them to make sure they are complete.
Your February Issue of “Benefit Matters” Is Available
Your new issue of Benefit Matters is enclosed with your February billing statement. For your convenience, you can also download a PDF of this and other recent issues from Employer Newsletters.
Remember to Enclose Coupon with Payment
Please enclose your billing statement coupon anytime you make a payment, along with coupons for each subgroup if you are paying for multiple subgroups. Also, please write your group ID number (the number that begins with a “G”) on your premium check, as well as your group name if it is not already on the check. This will enable us to apply the payments correctly. Thank you for your assistance.
Please send any other documents or correspondence, such as terminations, to your PacificSource Membership Representative directly. For your convenience, your Representative’s contact information is listed on your statement at the bottom of page one. When emailing, please include your group name and number in the body of your email.
Please Provide Your Current Email Address
Please provide us with your current email address so we can make sure our records are up to date. You may send email address, mailing address, and phone number updates directly to your PacificSource Membership Representative. When emailing, please include your group name and number in the body of your email.
Read other recent news for employers.