For Providers: Imaging

Imaging Technology Speeds Claims Processing

One of the most exciting developments at PacificSource is the arrival of imaging technology. Imaging involves scanning paper, and electronically storing and displaying an image of the paper on a computer screen. In combination with EDI, imaging helps us improve efficiency, accuracy, security, and customer service.

How does imaging help?

With imaging, data entry becomes much faster and more accurate, since information is "read" electronically directly from the paper source rather than keyed in manually. We also gain the ability to find claims anywhere in our system, so we know precisely where each claim is at any given time. Imaging reduces the need for tedious tasks like sorting, batching, and paper handling, and it keeps our claims data disaster-proof, because magnetic media copies of all claims are stored securely off-site. But most importantly, imaging enhances our customer service to providers and members.

Guidelines for claims to be imaged

You can help us process your claims faster and more accurately by following these simple guidelines.

Submit claims on a HCFA 1500 form.
Make sure the print is dark, clear, and free of smudges.
Use 10 to 12 point black or blue type.
Make sure all information is aligned within the appropriate box.
Include only information needed for that claim.
Use only one code per service line.
Circle any specific pertinent information.
Include the diagnosis appropriate to the date of service in Box 21(1).
Include any diagnosis corresponding to Box 21(1) in Box 24(E).
Include your federal tax ID number in Box 25.
Include your unique PacificSource provider number in Box 33 after your PIN number.

Following these guidelines will help us make the most of this technology and improve our service to you and our members. If you have any questions about imaging or need your PacificSource provider number, contact our Provider Network Department by e-mail, or by phone at (541) 684-5580 or (800) 624-6052.