Administrator News Archives
Questions about InTouch for Administrators?
We’ve dedicated a phone line and e-mail address specifically to InTouch for Administrators. Contact our InTouch experts by phone at (541) 225-3742 or by e-mail at intouch4admins@pacificsource.com.
Changes Speed Premium Processing and Enrollment Updates
We now have separate fax numbers for each Membership Representative. Please fax your enrollment changes and other correspondence - without a cover sheet - to the number shown on your Enrollment Change Form. Using these new fax numbers enables your enrollment changes to be automatically entered into our system for quicker processing.We Need Your Help to Ensure Enrollment Accuracy
When you receive your monthly billing statement, please check the list of enrolled members to make sure it’s complete and accurate. Doing so helps ensure that your eligible members have access to their benefits, and it helps us bill you correctly. To report changes or to add or delete members, you can use our online enrollment system, or fax back the Enrollment Change Form enclosed with your statement. Remember to include new member applications.
New Free & Clear® flier available
I Can (786 KB), a new Free & Clear® tobacco cessation program flier, is available for you to download and post in your workplace. You'll find more Free & Clear materials in For Administrators/Materials under Member Materials.
Please Include Applications with Enrollment Change Forms
When adding members to your plan, please be sure to send their enrollment applications along with your enrollment change form. You can fax the form and applications to the attention of your Membership Representative at (541) 225-3642, or mail them to PO Box 70088, Eugene OR 97401. Please allow at least five days for application processing.
Password Security Feature Part of InTouch
In July, we added an additional security feature to PacificSource InTouch in response to HIPAA security regulations. Every 90 days, when you log in to InTouch, you will be prompted to change your password. You must choose a new password that is different from the previous three.
Medicare Part D Notices
By law, all employers who offer group health plans with prescription drug coverage must provide an annual disclosure notice to all Medicare Part D eligible individuals by November 15. We help you fulfill this obligation by providing you with sample member notices each year.
You're welcome to download and customize the appropriate notice (posted below), then distribute it to all covered individuals on your plan to ensure compliance with this law.
Notice A - for employers with creditable prescription plans
Notice B - for employers with noncreditable plans
Notice C - for employers with prescription plans that are changing from creditable to noncreditable
If you're unsure which notice to use, you may refer to our Medicare D matrix or contact your PacificSource Client Service Representative or insurance agent.
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Short Term Medical Coverage Now Available!
PacificSource now offers affordable Short Term Medical coverage for people between health plans, such as employees who are in their enrollment waiting period or who may be retiring a few months before Medicare eligibility. Rates and applications are available for download from our Short Term Medical page.
Creating a company wellness program is one of the most effective ways to develop a healthier workforce and help reduce healthcare costs. How to Create a Corporate Wellness Program: A Personnel Choice by PacificSource Chief Medical Officer Steven Marks, M.D. provides simple tips you can use.
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