In this issue:

Some June and July Payments Delayed in Mail

Comparison Tools Simplify Plan Selection

Individual Team Welcomes Mike McKibben and Susie Chun

Volume 2, Issue 8: July 23, 2007

Some June and July Payments Delayed in Mail

We’ve just learned that an error at the post office caused delivery of a number of June and July Elect member payments to be significantly delayed. Unfortunately, by the time the postal error was discovered and the payments finally delivered to PacificSource, we had already mailed some past due or termination notices.

We are calling the members affected by the error to confirm that we now have their payments, and to express our apologies for the confusion. The Postal Service has assured us that the problem has been corrected. If any of your clients believe that they have been affected by this error and have questions or concerns, they are welcome to contact our Membership Individual Billing Department at (541) 225-1988 or toll-free at (800) 591-6579.

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Comparison Tools Simplify Plan Selection

With the addition of Short Term Medical, there are even more PacificSource individual and family plans to choose from. We now offer two new comparison tools to simplify the selection process and help people choose a plan that’s right for them:

• Our new member flier— Which Individual Health Plan is Right for You?—offers a quick assessment to help people decide whether an Elect individual and family plan or a Short Term Medical plan best fits their needs.
   
• The Short Term Medical Plan Options guide is a side-by-side benefit comparison of our Short Term Medical plan offerings. Prospects can view the various deductible, out-of-pocket limit, and coinsurance options at a glance. It also details participating provider reimbursement percentages for common preventative care, professional, hospital, outpatient, and other services.

For more information, you’re welcome to contact your Individual Sales Representative, or contact our Individual Sales Department at (541) 684-5585, or toll-free at (866) 695-8684, or by e-mail at individual@pacificsource.com.

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Individual Team Welcomes Mike McKibben and Susie Chun

On July 1, Mike McKibben and Susie Chun joined Kelly Walker in providing statewide support in Oregon for our agents and individual products.

Mike McKibben Serves Central and Eastern Oregon

In addition to Mike McKibben’s new position as Individual Sales Representative in our Bend region, he’s continuing in his longtime role as Sales Representative for Manley Services. He covers central and eastern Oregon, including Bend, La Grande, Pendleton, and Burns. “I’ve worked with PacificSource group products for a number of years and the service is impeccable,” he says. “I think our individual customers will find the same to be true of our individual products. And the new Short Term Medical plans will give people an excellent option.”

“I’ve worked with PacificSource group products for a number of years and the service is impeccable. I think our individual customers will find the same to be true of our individual products.”

Individual Sales Representative Mike McKibben

Mike began working as a Marketing Representative at Manley 19 years ago, just nine months after the company was founded. His job is to educate employers and their employees about FSAs and HRAs, and help install such plans for employers. “We don’t sell a product, we sell a service,” he explains. “It’s one of the few times an employer will be able to add a benefit for employees where it won’t cost them, because what they save in payroll taxes usually covers the cost.”

Having a flexible work schedule has allowed Mike more freedom to pursue outside interests, including officiating basketball—which he did for 40 years. For 28 of those years he worked at the college level in the Pac-10, West Coast, and Big Sky Conferences. “Every year in the NBA playoffs, I try to count the number of active players I have worked for,” Mike says.

Besides basketball, Mike enjoys elk and deer hunting, and plays golf both socially and competitively. A native of Oregon, he was raised on a dairy farm north of Coburg and met his future wife while working on her father’s farm 49 years ago. They now have three children and five grandchildren, and will celebrate their 44th anniversary this December.

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Susie Chun Serves Southwestern Oregon

In her new role as Individual Sales Representative, Susie Chun covers southwest Oregon, including Medford, Klamath Falls, and the southern Oregon coast. “I am excited to help agents provide a wide variety of PacificSource individual plan choices as solutions for their clients,” she says. “I am looking forward to working with agents and individuals in southwestern Oregon.”

“I am excited to help agents provide a wide variety of PacificSource individual plan choices as solutions for their clients.”

Questions? You're always welcome to contact us!

Kelly Walker
Portland (503) 867-6828
toll-free (877) 657-9797

Mike McKibben
Bend (541) 225-2703
toll-free (888) 877-7996

Susie Chun
Medford (541) 858-0381
toll-free (800) 899-5866

Individual Sales
(541) 684-5585
(866) 695-8684 toll-free
individual@pacificsource.com (541) 684-5401 fax

Comments or suggestions about this publication?
E-mail us at individual@pacificsource.com

Individual Sales Representative Susie Chun

Many of you may already know Susie. Since joining PacificSource in 2004 as a Marketing Service Representative in our Medford regional office, she has provided education to members and plan administrators through employee benefit meetings and on-site service calls. She's acted as a liaison between the clients, agents, and PacificSource.

Before coming to PacificSource, Susie was a small group sales executive at PacifiCare for four years. She has also worked as an Account Manager at Sun Life of Canada in the group benefits division and at an insurance brokerage firm specializing in employee benefits. Susie has a Bachelor of Business Administration with a concentration in Human Resource Management.

Susie grew up in southern Oregon and is an active Medford community member. “I volunteer at the school about once a week,” she says. “I'm really committed to helping kids learn to read.” In addition, she's involved in the Medford Chamber of Commerce. Although she's kept busy with work and community, she always finds time to enjoy bike rides and other family activities with her husband and two children.

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Manley Services, a PacificSource company, is a licensed third party administrator specializing in flexible spending accounts, health reimbursement arrangements, and COBRA administration. Visit their Web site at www.manleyplan.com.

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