In this issue:
PacificSource Sponsors CE Classes in Portland and Medford
Volume 2, Issue 5: May 9, 2007
Technology Upgrade Means New ID Cards, ID Numbers, Billing Statements, and Other Changes
IMPORTANT INFORMATION ABOUT HOW OUR TECHNOLOGY UPGRADE WILL AFFECT YOU AND YOUR CLIENTS
Last December, we shared with you the news that we would be implementing several business system enhancements in 2007. Our technology upgrades will enable new services and greater efficiency in processing business transactions and result in improvements to many of our processes.
We'd now like to give you more details about how these changes will affect you and your clients. We'll also notify our members, plan administrators, and providers about changes that affect them as the changes occur. Please take a moment to read this important overview of what you and your clients can expect over the coming weeks and months.
We are taking a phased approach to implementing these system upgrades. At this time, only small group (SEHI) and individual policy business will be transitioned. As a result, we will be doing business on both our current and our new systems simultaneously until the transition is complete.
PacificSource group numbers are changing. New group numbers for our individual clients will begin with an N.
New, upgraded PacificSource member ID cards will be issued. A sample of our new ID card design is shown at right. Members in the first phase of our transition (SEHI groups and individual policyholders, as noted above) will receive their new ID cards in mid-June. Other members will continue to use their current PacificSource ID number and card until the final phase of the transition.
We're also pleased to announce that we're upgrading our member ID cards to a higher quality plastic card. We think our members and providers will find the new cards easier to use and more durable. As always, cards will be issued to all subscribers and their enrolled family members age 16 and over.
PacificSource member ID numbers are changing. New member numbers will begin with a numeral instead of an R, and will be reflected on billing statements and new member ID cards as they are issued.
You'll notice improvements to our secure online Web portal, InTouch for members, which will reflect a new look and improved functionality. In addition, to enhance security and adhere to HIPAA regulations, the new system will prompt all current users to set up new accounts and passwords when they login to the new InTouch. We'll provide clear on-screen instructions to help you and your customers find what you're looking for, and we think you'll appreciate the new and improved InTouch system.
Please be assured that we will maintain our commitment to exceptional, personal service both during this project and after its completion. We appreciate your patience with these changes and invite you to contact our Individual Department or Marketing Representative if you have any questions.
PacificSource Sponsors CE Classes in Portland and Medford
June Classes in Portland (six credit hours total)
Medicare Planning, A to Z Handbook, You and Oregon Law
June 4, 2007, from 8:00 a.m. to 3:00 p.m.
Lake Oswego, Oregon, at the Crowne Plaza Hotel
June Classes in Medford (six credit hours total)
A to Z Handbook, Disability, HSAs, Ethics
June 19, 2007, from 8:00 a.m. to 3:00 p.m.
Medford, Oregon, at the Rogue Regency Inn
Invitations will be e-mailed with class and registration details. Class space is limited, so be sure to register as soon as you receive your invitation. Please e-mail Marketing Agent Coordinator Candice Wilkins to register or for more information.
PacificSource is proud to sponsor Northwest community events that support healthy communities and health-focused organizations. We hope you will join us in supporting these events:
Old River Ramble
May 20, West Linn, Oregon
Dogs for the Deaf—Dog Walk
June 2, Medford, Oregon
Science Factory Bike Day
June 2, Eugene, Oregon
Wheels up for the Science Factory Children's Museum & Planetarium's family bicycle event from noon to 4:00 p.m. Enjoy a bike rodeo, marimba band, free bike tune-ups, bike parade, and more!
Strawberry Century Bicycling Event
June 9, Lebanon, Oregon
Hop on your bike and get set for a marvelous June ride through Willamette Valley strawberry country. Choose from four routes, including a new 13-mile family route.
Questions? You're always welcome to contact us!
Individual Sales
(541) 684-5585
(866) 695-8684 toll free
individual@pacificsource.com (541) 684-5401 fax
Comments or suggestions about this publication?
E-mail us at individual@pacificsource.com
ElectNews is published by PacificSource Health Plans • Each issue is archived
on the For Agents/Newsletters area of our Web site.
Copyright 2007 • PacificSource Health Plans • All rights reserved
PO Box 7068, Eugene OR 97401 • www.pacificsource.com
To unsubscribe, e-mail individual@pacificsource.com