In this issue:
Issue 3: May 18, 2006
Until now, we have offered our Elect policyholders who choose to pay premium by electronic fund transfer (EFT) a choice of two pull dates. To effectively administer the extended premium grace period (now 30 days), we must eliminate our mid-month EFT option.
- Effectively immediately, new Elect policyholders who choose to pay premium via EFT will have an EFT pull date of the 5th of each month. Our EFT request form has been updated to reflect this change.
- Effective July 5, current Elect policyholders with a pull date of the 20th of the month will automatically be switched to a pull date of the 5th, unless they choose to discontinue the EFT. A letter was mailed to all current Elect members with a pull date of the 20th, informing them of this upcoming change.
- Transfers can only be made for the premium balance due. If the policyholder's premium is past due when EFT begins, their first withdrawal will include both current and outstanding premium.
Questions? You're welcome to contact our Membership Services Department at (541) 225-1988, or toll-free at (800) 591-6579, or by e-mail at membership@pacificsource.com.
|
The PacificSource advantage Reason #3: Our exceptional customer service rating. PacificSource's level of service, as measured by our ongoing customer surveys, is consistently among the best in the industry. Each month we survey a random sample of our members, agents, group plan administrators, and |
Our average customer satisfaction ratings over the past twelve months are as follows:
| Members: | 96.5% |
| Providers: | 95.6% |
| Plan Administrators: | 98.4% |
| Agents: | 92.8% |
Missed Reason Reason #2? You'll find it in the May 3 issue of ElectNews. Watch for Reason #4 in the next issue!
Questions? You're always welcome to contact us!
Individual Sales
(541) 684-5585
(866) 695-8684 toll free
individual@pacificsource.com
(541) 684-5401 fax
Kathy DeAngelis
Individual Sales Manager
(541) 684-5421
kdeangelis@pacificsource.com
Comments or suggestions about this publication?
E-mail us at individual@pacificsource.com
In our last issue of this newsletter, we asked for your feedback regarding the value of this newsletter to you. We want to thank those of you who responded. We know that you receive a large volume of communication every day and that your time is valuable. Based on your feedback, we are changing the frequency of the ElectNews to once a month beginning with the next issue, on June 14.
Below is a summary of the survey results for your information.
Was the content of the newsletter useful?
| Very useful: | 67% |
| Somewhat useful: | 33% |
| Not very useful: | 0% |
| Not at all useful: | 0% |
How often would you like to receive the ElectNews?
| Once a week: | 8% |
| Every other week: | 17% |
| Once a month: | 75% |
| Once a quarter: | 0% |
Would you take the time to read future issues of the ElectNews?
| Always: | 83% |
| Usually: | 17% |
| Occasionally: | 0% |
| Never: | 0% |
How would you rate the newsletter's format, design, and readability?
| Excellent: | 75% |
| Good: | 25% |
| Fair: | 0% |
| Poor: | 0% |
Did you have any problems viewing ElectNews?
| No: | 100% |
| Yes: | 0% |
ElectNews is published by PacificSource Health Plans • Each issue is archived at http://www.pacificsource.com/electnews
Copyright 2006 • PacificSource Health Plans • All rights reserved
PO Box 7068, Eugene OR 97401 • www.pacificsource.com
To unsubscribe, e-mail individual@pacificsource.com