Have You Taken Our Broker Service Survey?

In late July, we e-mailed you an e-survey invitation, asking for your help in assessing our service to brokers. If you’ve not yet done so, we ask that you take five minutes or so to share your opinions with us. Any agents or support staff members who write PacificSource group business are welcome to complete the survey.

One of our key service goals is to consistently meet or exceed your expectations as a business partner. This confidential survey will help us identify strengths and—more importantly—areas PacificSource can improve upon to make it easier for you to do business with us. We hope you’ll be candid with us and make use of the text fields we’ve provided for your comments. Thank you for taking our assessment survey.

Top of page

Flu Shot Posters Inform Employees of New Choices

In the July 11 Agent Bulletin and in this month's Benefit Matters plan administrator newsletter, we announced the expansion of our flu shot coverage for the 2008 flu season. Beginning this year, PacificSource members can enjoy greater access and less out-of-pocket expense for flu vaccinations by utilizing flu shot clinics at select retail pharmacy chains or their county health department.

We’ve created a new poster to help employers with medical coverage educate their employees about new choices for obtaining flu shots. The poster is the latest addition to our Workplace Wellness Toolkit. The poster, a payroll stuffer, and a newsletter article are available at no cost to groups. Plan administrators can contact their Client Service Representative for these and other workplace wellness materials.

Top of page

Two Oregon Prescription Drug Plans Phased Out

Rx $100 DED Tiered 10/20/40 SD MAC B and Rx 20% Mac B, two of our Oregon prescription drug plans, will no longer be available for new or renewing groups effective October 1, 2008. We are phasing out these plans due to low enrollment.

Our Tiered 15/30/50 SD Mac B plan will replace the phased-out plans. Small employer groups currently enrolled in either of the phased-out plans will be moved to Tiered 15/30/50 SD Mac B at their renewal. Large employer groups will be allowed to continue their plans upon request. If you have a client who would prefer another prescription drug plan instead of Tiered 15/30/50 SD Mac B, please have them notify us prior to their renewal.

Letters describing the prescription drug plan modification will be included with renewal materials for groups currently on either of these plans.

We’ve updated our sales materials to reflect the prescription drug plan change:

• Managed Pharmacy Benefit Designs sales fliers for Oregon
  (Bend, Eugene, Medford, Portland; 1.1 MB PDF)
   
• Group Plans Brochures for Oregon, Optional Benefits section
  (Bend, Eugene, Medford, Portland; 2.2 MB PDF)

As always, you are welcome to contact us if you have questions or would like printed copies of our sales materials.

Top of page

Forms Substantiate Oregon Small Group Work Hours

If a sole proprietor or partner is unable to provide proof that they regularly work at least 17.5 hours or more per week, PacificSource may ask for one of the following forms:

• Work Hours Confirmation Form (27 KB PDF). We may require the employer to complete a Work Hours Confirmation Form to certify that they currently and regularly meet the hour requirement. This form may be signed by either the owner or the accountant.
   
• Oregon Quarterly Form 132 (Employee Detail Report Form).

Please feel free to contact us if you have questions.

Top of page

Our Performance at a Glance

To maintain service levels and customer satisfaction ratings that are consistently among the best in our industry, we continually poll our customers and measure our performance on more than 50 operational processes. The data below represents reporting period averages for a few of those measures.

Customer Satisfaction for the First Half of 2008

Key Service Measures for the First Half of 2008

These are just a few of the many operational metrics we continually assess to ensure that our service is top notch. If you’d like more information on our performance measures, contact your PacificSource Marketing Sales Representative.

Top of page

PacificSource Sponsors CE Classes in Portland

August 26 Classes in Portland (Six credit hours total)
8:00 a.m. to 3:30 p.m.
PacificSource Regional Office, Tigard, Oregon

• Ethics: The Core of a Successful Insurance Agent, 3 hours Ethics
• Prevention and Disease Management, 1 hour Health
• Dental Direct Reimbursement: Does it Work? 1 hour Health
• What Do You Do When Your Kid Goes to College? 1 hour L&H

Invitations will be e-mailed with class and registration details. Class space is limited, so be sure to register as soon as you receive your invitation. Please e-mail Marketing Agent Coordinator Candice Manning to register or for more information. For details, check our 2008 schedule in the For Agents/Prof’l Development section of our Web site.

Top of page

IAHU Events

Idaho Fraud Awareness Week
August 18–22
For more information, visit the Idaho Department of Insurance Web site at www.doi.idaho.gov.

Top of page

Upcoming Community Events

PacificSource is proud to sponsor Northwest community events that support healthy communities and health-focused organizations. We hope you will join us in supporting these events:

	PacificSource Relay For Life team members show their enthusiasm and get ready to start the Relay For Life walk on July 25 in Eugene.

Sand Dollar Auction—The Rinehart Clinic
August 16, Wheeler, Oregon

Music on the Halfshell
Tuesdays through August 12, Roseburg, Oregon, Stewart Park

Grants Pass Concerts in the Park
Tuesdays through August 26, Grants Pass, Oregon, Riverside Park

Alive After Five Summer Concert Series
Wednesdays through September 24, Boise, Idaho, The Grove Plaza

Munch & Music Concert Series
Thursdays through August 14, Bend, Oregon, Drake Park

Top of page