Volume 2, Issue 23: September 24, 2007

Assist America—More Peace of Mind for Travelers

We’re very excited about a new value-added service that will be available as of October 1. As we announced in the previous Agent Bulletin, our travel benefits for members with medical coverage will soon include global emergency services provided by Assist America®. This program will appeal to both leisure travelers and your group clients whose business involves frequent travel. The level of services provided by Assist America is unparalleled, and we believe this value-added program will make PacificSource an even more attractive choice for your clients.

As promised, we’re happy to provide more details about the Assist America global emergency services program.

How the program works:

If a member experiences a medical emergency when traveling 100 miles or more from home, or in a foreign country, they can call Assist America and receive help getting the care they need.

Key services at a glance:

  • Medical consultation, evaluation, and referrals
  • Hospital admission guarantee outside the United States by validating the member’s health coverage or by advancing funds to the hospital
  • Emergency medical evacuation to the nearest facility capable of providing a high standard of care if adequate medical facilities are not available locally
  • Critical care monitoring
  • Medical repatriation
  • Prescription assistance
  • Emergency message transmission
  • Compassionate visit (transportation to the place of hospitalization for a family member or friend)
  • Care of minor children left unattended as the result of a medical emergency
  • Return of mortal remains
  • Emergency trauma counseling
  • Lost luggage or document assistance
  • Interpreter and legal referrals
  • Pre-trip travel information

Assist America highlights:

  • Assistance is available 24 hours a day, 365 days a year from trained multilingual and medical personnel, including nurses and doctors, to advise and assist in a medical emergency.
  • Assist America has no caps or limits on the services it provides, unlike other travel assistance programs.
  • The service alleviates the extra stress associated with being sick or injured while traveling.
  • Members receive appropriate medical care with Assist America’s pre-established medical protocol that follows the industry's highest standards.
  • Large, unpredictable evacuation/repatriation expenses are eliminated, since Assist America pays for all the services it provides.

It’s important to note Assist America does not replace a member’s insurance coverage. Assist America is a service provider and pays only for services it arranges; it does not reimburse for services it did not provide. Once under the care of a physician or medical facility, the terms and conditions of the member’s PacificSource plan apply.

Next week, PacificSource will mail a letter to Plan Administrators to announce this new program. Then, in early October, we will mail a letter and brochure—which includes an Assist America ID card—directly to all PacificSource subscribers. Our new sales flier provides additional detailed information, and is localized for Bend, Boise, Eugene, Medford, and Portland. If you have any questions about the program or would like more information on how it can benefit your clients, please contact your PacificSource Sales Representative.

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New PacificSource Wellness Toolkit for Employers

Wellness is a hot topic with employers these days, but knowing where to begin can be a challenge. That’s why we’re excited to introduce a new tool to help our employer clients promote wellness: the Workplace Wellness Toolkit. We designed the kit specifically for groups with 50 to 100 employees—businesses that are actively working to improve the health of their employees, but often have limited staff resources for internal communication and wellness issues. Our toolkit will make it easy for those employers to communicate with and educate their employees on a variety of health and wellness topics.

The toolkit is a USB flash drive containing electronic files of newsletter articles, posters, fliers, and payroll stuffers, including several themes or “campaigns.” There’s also an overview document that provides suggestions on how to make use of the materials in a meaningful and effective way. Our Client Service Representatives will be distributing these toolkits to plan administrators, so if you have a client you think would benefit from this item, please contact us.

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Member Fliers and Brochures Get a New Look

We’re pleased to introduce our new PacificSource member collateral materials! They have a new look and easy-to-read format, and are organized and color-coded by topic. You’ll find the new member materials in the same place in the For Agents/Materials area of our Web site. If you have questions or would like paper copies for your groups, you’re welcome to contact us.

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PacificSource Wellness Event Slated for October 1 in Eugene

Shades of Pink 2006 Festive balloons added to the fun of last year's Shades of Pink event.

Our very own Shades of Pink: An Evening for Women, Wine, and Wellness event is back again and is more colorful than ever. Women and men will learn new ways to pamper themselves and celebrate health and wellness. We’re excited about bringing this event to our community again this year, on Monday, October 1, from 4:30 p.m. to 8:30 p.m. at the Hilton Hotel in Downtown Eugene. It’s fun and free, and there’s something for everyone:

  • More than 60 exhibitors offering demonstrations and samples of health, fitness, nutrition, and beauty services
  • Door prizes from more than 50 businesses and with values up to $1,000
  • Expert speakers on a variety of health-related topics and a ballroom dance demonstration
  • The Men’s Den—a new area with activities and vendors geared toward men, including sports on the big screen, tool demos, and microbrew tasting
  • And more!

We hope you’ll invite your Eugene area clients, colleagues, and friends to attend. Visit www.shadesofpinkevent.org for more information and a schedule of speakers and events.

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Remember to Register for CE Classes in Portland

Class space is limited, so be sure to register as soon as you receive your invitation. Please e-mail Group Maintenance Technician Julian Leiberan-Titus for more information.

October 15
Lake Oswego, Oregon, at the Crowne Plaza Hotel
8:00 a.m. to 3:00 p.m.

8:00 a.m. to 8:30 a.m.

Registration/Breakfast

8:30 a.m. to 10:30 a.m.

Rhetoric or Action (Ethics 2), 2 hours

10:30 a.m. to 11:30 a.m.

Disability Income (Health 1), 1 hour

11:30 a.m. to 12:30 p.m.

Break

12:30 p.m. to 3:00 p.m.

Legal Requirements for Producers (Law 3), 3 hours

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Upcoming Community Events

PacificSource is proud to sponsor Northwest community events that support healthy communities and health-focused organizations. We hope you will join us in supporting these events:

Walk to D'Feet ALS—ALS Association of Oregon
September—various dates and locations in Oregon

St. Luke's Women's Fitness Celebration and 5K Run
September 20
–22, Boise, Idaho
PacificSource is proud to be a Diamond Sponsor for this year’s 5K run on Saturday, September 22. Come cheer the PacificSource team, then drop by our booth and finish line party at Anna Morrison Park.

Komen Survivor Celebration Luncheon—Susan G. Komen Breast Cancer Foundation
September 22, Portland, Oregon

Alzheimer's Association Memory Walk
September 23, Bend, Oregon

Alive After Five Summer Concert Series
Wednesday evenings through September 26, Boise, Idaho, The Grove
Come join our Boise staff members every Wednesday night for wellness and fitness demonstrations, contests, and prize drawings…not to mention great live music, food, and drinks.

American Lung Association Asthma Walk
September 29, Portland, Oregon, Willamette Park

Walk to Cure Diabetes—Juvenile Diabetes Research Foundation
September 30, Portland, Oregon, Oaks Amusement Park

Shades of Pink: An Evening for Women, Wine, and Wellness
October 1, Eugene, Oregon, Eugene Hilton

Brought to you by PacificSource, with support from United Way, this free, fun event features more than 60 exhibitors, expert speakers, and a new Men’s Den. Please see the article in this issue for more information.

Walk for the Cause—Soroptomist International of Albany
October 6, Albany, Oregon

Step Out to Fight Diabetes—American Diabetes Association
October 6, Eugene, Oregon, Alton Baker Park

Casino Night—Essential Health Clinic
October 6, Hillsboro, Oregon

Bend Fall Festival
October 67, Bend, Oregon
Enjoy great live music on the PacificSource International Stage, then drop by our Healthcare Connection booth. Our booth is designed to be a one-stop source of information for people without healthcare coverage, helping them connect with resources to get the healthcare they need.

American Lung Association Asthma Walk
October 13, Bend, Oregon

AIDS Walk—Cascade AIDS Project
October 14, Portland, Oregon

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Assist America— More Peace of Mind for Travelers

New PacificSource Wellness Toolkit for Employers

Member Fliers and Brochures Get a New Look

PacificSource Wellness Event Slated for October 1 in Eugene

Remember to Register for CE Classes in Portland

Upcoming Community Events

Questions? You’re always welcome to contact us!

Eugene
(541) 687-7047 or toll-free (877) 657-9797
fax (541) 485-0915
Troy Kirk, Vice President Sales and Marketing
Doug Sheffer, Eugene Regional Manager

Bend
(541) 330-8896 or toll-free (888) 877-7996
fax (541) 330-8948
John Wright, Bend Regional Manager

Boise
(208) 342-3709 or toll-free (888) 492-2875
fax (208) 342-4508
Dave Ewers, Boise Regional Manager

Medford
(541) 858-0381 or toll-free (800) 899-5866
fax (541) 858-0486
Fred Cornett, Medford Regional Manager

Portland
(503) 699-6561 or toll-free (877) 657-9797
fax (503) 697-1075
Dennis Reed, Portland Regional Manager
Kristin Kennedy, Marketing Sales Representative

Manley Services
(541) 485-7488 or toll-free (800) 422-7038
fax (541) 681-8792
or toll-free (800) 575-1109
Stan Manley, President

Select Benefit Administrators
(503) 598-8908 or toll-free (888) 532-5332
fax (503) 598-0197
Nancy Louris, President

Agent Bulletin is published by PacificSource Health Plans • Each issue is archived at http://www.pacificsource.com/for_agents_N.html
Copyright 2007• PacificSource Health Plans • All rights reserved
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