Introducing PacificSource’s Agent iStore

For Agents with Elect and Short Term Medical Clients

Effective August 17, 2007, PacificSource’s Agent iStore brings together the advantages of online marketing and access to better serve you and your individual clients.

Through your own customized Agent iStore Web page, your individual clients and prospects can:

• View PacificSource individual and family plans
• Get instant quotes
• Apply online
• Pay premiums online

Read the full article in the August 13 ElectNews. For more information, contact your PacificSource Client Services Representative or our Individual Department at individual@pacificsource.com.

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Sales Fliers and Brochures Go Local

We’re pleased to introduce our new PacificSource sales collateral materials! They have a new look, easy-to-read format, and are localized for the communities we serve. Now, you can choose materials that are specific to your region. You and your clients will see places you recognize in the new artwork on the front of the fliers, and each piece is customized with contact information for the appropriate region: Bend, Boise, Eugene, Medford, or Portland. Visit the For Agents/Materials area of our Web site or contact your PacificSource Client Services Representative.

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System Enhancement Project Moves Forward

In the last Agent Bulletin, we provided an update on our system enhancement project and promised to keep you apprised of how the project is progressing.

• SEHI renewals: We’re very close to being back on schedule for SEHI renewals. October SEHI renewals have been distributed, and November SEHI renewals are in process now; we expect to release them to agents by Tuesday, September 4.
   
• InTouch for Agents Web portal: We’re pleased to report that access to census reports for groups of 26–100 is once again available through InTouch. Initial testing of our new InTouch for Agents interface is going well and it is slated to go live early next month. We continue to work toward making SEHI census reports available online and encourage you to contact your Sales Representative or his/her assistant for this information in the meantime.
   
• Benefit handbooks and contracts: Concurrent with, but separate from, our claims system enhancement, we have been upgrading our document production system, which produces benefit handbooks, benefit summaries, and contracts. This process upgrade has temporarily resulted in a backlog of handbooks and contracts for SEHI groups. We’re now able to resume production of SEHI benefit handbooks and are working to catch up on groups that have renewed or come under coverage since early July. Work on the SEHI group contract continues. We're currently processing handbooks for July new groups, and will then move on to August new groups, July renewals, August renewals, and September new groups and renewals, in that order. Some SEHI groups will begin receiving their benefit handbooks this week, and we expect to be caught up on this process by October 1. Handbooks and contracts for non-SEHI groups have remained on track, and are not impacted by this transition.

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Tobacco Cessation Program Updated and Extended

Good news for tobacco users interested in making a lifestyle change! Our Free & Clear^® Quit For Life™ tobacco cessation pilot program has been extended through July 2008. Free & Clear is one of our most popular value-added programs and services.

Chantix (12 weeks of treatment) has been added to the medications available through the program. Chantix (varenicline) and Zyban (bupropion) are covered if the member is active in Free & Clear and the medication has been recommended to the member by the Free & Clear Quit Coach. Both medications require a prescription from the member's physician and are covered according to the member’s pharmacy benefit. If recommended by the Free & Clear Quit Coach, patches or gum are covered for eight weeks of therapy.

In addition, as part of the program, members can make unlimited toll-free calls to Free & Clear, receive five calls from Quit Coaches, and access educational materials on quitting.

The following Free & Clear member materials have been revised to include information about copays for nicotine-replacement products:

General program description

Frequently Asked Questions

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Kristin Stewart Joins Boise Marketing Team

It’s official! Kristin Stewart is now Marketing Sales Assistant for our Boise regional office. Kristin started in July and has helped to open the office. Kristin’s a recent graduate from Boise State University, where she earned a degree in business administration with an emphasis in marketing. She also has experience with event management. “I’m new to the insurance business,” she says. “But I’m eager to learn and happy to be here!”

Kristin Stewart, Marketing Sales Assistant

Outside of the challenges of work, Kristin spends most of her time with her husband remodeling their first house. Her husband is a staff sergeant in the Air Force—he’s completed two tours in Iraq and will make a third tour soon.

“I really enjoy working in the PacificSource Boise office,” says Kristin. “We all work really well together. There always seems to be an open house, agent training, Alive After Five event, and, now, St. Luke’s Women’s Fitness Celebration Run to participate in and keep me busy!”

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Upcoming Community Events

PacificSource is proud to sponsor Northwest community events that support healthy communities and health-focused organizations. We hope you will join us in supporting these events:

Look for the Healthcare Connection banner in the Community Causeway at Eugene Celebration.

Eugene Celebration
September 7–9, Eugene, Oregon
PacificSource is pleased to be a presenting sponsor of this year’s Celebration. Drop by our Healthcare Connection booth located in the Community Causeway. Our booth is designed to be a one-stop source of information for people without healthcare coverage for any reason, helping them connect with resources to get the healthcare they need.

Walk to D’Feet ALS—ALS Association of Oregon
September—various dates and locations in Oregon

Celebration of Courage Family Festival—Children’s Cancer Association
September 8, Portland, Oregon

Portland Angel Adventure Walk—National Brain Tumor Foundation
September 8, Portland, Oregon, Willamette Park

Sole Support for Parkinson’s Walk—Parkinson’s Resources of Oregon
September 16, Portland, Oregon, Willamette Park

Redmond Music on the Green Concert Series
Wednesday evenings through September 5, Redmond, Oregon, Sam Johnson Park

Alive After Five Summer Concert Series
Wednesday evenings through Sept. 26, Boise, Idaho, The Grove
Come join our Boise staff members every Wednesday night for wellness and fitness demonstrations, contests, and prize drawings…not to mention great live music, food, and drinks.

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Eugene
(541) 687-7047 or toll-free (877) 657-9797
fax (541) 485-0915
Troy Kirk, Vice President Sales and Marketing
Doug Sheffer, Eugene Regional Manager

Bend
(541) 330-8896 or toll-free (888) 877-7996
fax (541) 330-8948
John Wright, Bend Regional Manager

Boise
(208) 342-3709 or toll-free (888) 492-2875
fax (208) 342-4508
Dave Ewers, Boise Regional Manager

Medford
(541) 858-0381 or toll-free (800) 899-5866
fax (541) 858-0486
Fred Cornett, Medford Regional Manager

Portland
(503) 699-6561 or toll-free (877) 657-9797
fax (503) 697-1075
Dennis Reed, Portland Regional Manager
Kristin Kennedy, Marketing Sales Representative

Manley Services
(541) 485-7488 or toll-free (800) 422-7038
fax (541) 681-8792
or toll-free (800) 575-1109
Stan Manley, President

Select Benefit Administrators
(503) 598-8908 or toll-free (888) 532-5332
fax (503) 598-0197
Nancy Louris, President