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| Volume 2, Issue 12: June 1, 2007 |
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Reminder: June Commission Payment Changes In January, you received a new contract that was effective May 1, 2007. The commission check you receive this month (for May business) will reflect many of the following changes for the first time:
Upcoming Commission Process ChangesIn January, we announced upcoming changes to our commission payment process to tie commissions to premiums received. At that time, we noted that these changes would apply to SEHI and individual policy commissions beginning in June 2007. However, we have postponed these changes. They will now be reflected in your August commission payment (for July business) for SEHI groups and individual policies, and at a later date for non-SEHI groups. The following is a recap of those changes:
For example, if we received only 50% of a group's premium in July, your August commission payment would not reflect any commission for that group. If the group paid another 30% of their July premium in August, you would receive 80% of the total commission in September. If they paid the remaining 20% of their July premium in September, you would receive the remaining 20% of the commission in October. Soon, you'll also notice changes to our commission statements and checks resulting from enhancements to our commission system. The upgrade will allow us to automate the commission process to reduce chances for human error, as well as to add more clarity and detail to our commission statements. Some of the enhancements to be reflected on commission statements include:
Because we are transitioning our client data to the new systems in two phases, changes to our commission payment process will also take place in two phases. The new commission statement format will be used for commissions paid on most SEHI groups and individual policies beginning with the statement you receive in August 2007. Your other groups will make this transition at a later date. During the interim between these two phases, here's what you can expect:
Once we have transitioned all customers to our new systems, you will receive only one commission statement and check each month, and your old agent and agency numbers will become obsolete. These changes will enable greater efficiency in processing routine business transactions, which will allow us to continue to provide exceptional, personal service to you and our other customers. We appreciate your patience with these changes and invite you to contact your PacificSource Marketing Representative or their Sales Assistant if you have any questions. PacificSource Honored for Oregon Domestic Partner Coverage Role PacificSource was among five healthcare organizations honored with the 2007 Business Leaders for Basic Rights Award at the 14th Annual Oregonians Against Discrimination Business Leaders Lunch on April 18. We are proud to have been recognized by Basic Rights Oregon for our leadership in bringing healthcare coverage to domestic partners in Oregon. Thanks in part to our testimony and work with the Oregon legislature, families across the state can now benefit from this coverage. Please see the March 14 Agent Bulletin for more information about our domestic partner coverage. Portland Office Welcomes Kristin Kennedy PacificSource welcomes Marketing Sales Representative Kristin Kennedy to our Portland office. She works with brokers in the Portland metro area, and is responsible for sales and renewal business for groups of all sizes. “We are very pleased to have Kristin join us in Portland,” says Portland District Manager Dennis Reed. “She has great relationships with brokers in the Portland area, and is very involved with the Oregon Health Underwriters and the Children's Cancer Association. She is an excellent addition to our team.” |
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Kristin is active in OAHU and PAHU, and serves on the OAHU State Board. In addition, she has served with the Pacific Northwest Employee Benefit Conference (PNEBC) and is their current chairperson. Kristin already feels right at home in our Portland office. “I'm excited to be at PacificSource,” she says. “It's a company that offers outstanding customer service and that is involved in the local community.”To maintain service levels and customer satisfaction that are consistently among the best in our industry, we continually poll our customers and measure our performance on more than 50 operational processes. The data below represents reporting period averages for a few of those measures. Customer Satisfaction for First Quarter 2007
Key Service Measures for First Quarter 2007
These are just a few of the many operational metrics we assess continually to ensure that our service is top notch. If you'd like more information on our performance measures, contact your Marketing Representative. PacificSource is proud to sponsor Northwest community events that support healthy communities and health-focused organizations. We hope you will join us in supporting these events: Alive After Five Summer Concert Series 15th Annual Vitality Run/Walk for Meals on Wheels Waterfront Blues Festival |
“I'm excited to be at PacificSource. It's a company that offers outstanding customer service and that is involved in the local community.” | ||||||||||||||||||||||
Questions? You’re always welcome to contact us! |
Eugene Bend Boise Medford |
Portland Manley Services Select Benefit Administrators |
