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| Volume 2, Issue 6: March 14, 2007 |
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On-the-job Coverage Update— Effective March 1, 2007, we've updated our on-the-job (OTJ) coverage (also referred to as occupational coverage or 24-hour coverage) and streamlined the process. Occupational coverage extends a member's medical and pharmacy benefits to also cover on-the-job injury or illness. Our on-the-job coverage at a glance:
If you have questions or would like additional information, please contact your Marketing Sales Representative. Remember to Register for CE Classes Class space is limited, so be sure to register as soon as you receive your invitation. Please e-mail Marketing Agent Coordinator Candice Wilkins to register or for more information. You can find a detailed 2007 schedule in the For Agents/Prof'l Development section of our Web site. April classes:
Handy Links to Hospital Class Schedules PacificSource is pleased to provide links to a few of the hospitals and medical centers offering health and wellness classes, covering such topics as preventing diabetes, preparing for childbirth, weight reduction, and quitting smoking. Clients and members may want to bookmark this page for quick access to class information. While our Web site provides links to class offerings at several hospitals in our region, it is not an exclusive list; members may attend qualified classes at any hospital. Our hospital-based class program will reimburse all PacificSource members and their covered dependents up to $50 per class, series, or program, to a maximum of $150 per member per plan year. Although hospital schedules may list many events, only their health and wellness classes are eligible for reimbursement. The reimbursement does not apply to health screenings, classes offered by organizations other than hospitals or hospital medical centers (i.e., fitness centers, weight loss clinics, colleges), classes on topics other than health and wellness (i.e., safe driving, caregiver training), or classes taken before January 1, 2007. If you have questions about this program or class eligibility, you're welcome to contact our Customer Service Department by phone at (541) 684-5582, or toll-free at (888) 977-9299, or by e-mail at cs@pacificsource.com. Coverage for Domestic Partners For some groups, healthcare coverage for domestic partners and their children can be an important factor in choosing a carrier and plan. Many groups may not realize that they can request this endorsement at their initial PacificSource enrollment or when they renew. Although “domestic partner” can be broadly defined as an employee's unmarried partner of the same or opposite sex, there are several criteria that determine if an employee's partner actually qualifies as a domestic partner for insurance purposes. The Domestic Partner Affidavit lists these criteria. This document needs to accompany the member's enrollment application. Our domestic partner coverage at a glance:
If you have questions or would like additional information, please contact your Marketing Sales Representative. Karla Long is Long on Experience This month, Membership Representative Karla Long celebrates eleven years at PacificSource. She's among the fifty employees who have been with us for ten years or more. Before joining our Membership Services Department, she worked for two independent insurance agents for ten years. In all, Karla has more than twenty years experience helping people and answering health insurance questions. And as a department trainer and Mentor Team Leader, she shares her knowledge and experience with her newer coworkers, helping them achieve the same high level of customer service for which PacificSource is known. |
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When not at work, you may find Karla taking care of her pets. She and her husband have a Sheltie named Katy, two cats, and two parrots. Rumor has it that Karla's animals help her polish some of her work skills—patience, clear communication, and the ability to herd cats. Even after eleven years as a Membership Services Representative, Karla still loves the work she does and demonstrates the golden rule of customer service—do the very best job you can every day and give the quality of customer service you would want to receive yourself. “I love working for PacificSource,” she says. “There is no place I'd rather be.” |
“I like solving problems and ensuring that everyone involved is satisfied with the results.” |
Questions? You’re always welcome to contact us! |
Eugene Bend Medford |
Portland Manley Services Select Benefit Administrators |
