Staff and Departmental Directory
Choose a Department for More Information
Community Giving
Customer Service
cs@pacificsource.com
Phone:
En Espanol: (541) 684-5456 or (800) 624-6052 ext. 1009
Fax:
- Oregon: (541) 225-3631
- Idaho: (208) 333-1545
Contact for:
- Questions about health plan benefits
- Questions about InTouch for Members
- Medical claim questions
- Pharmacy benefit questions
- Help locating a participating provider
- Questions about coordination of benefits with other coverage
- Child custody and accident reports
Dental Services
Group Policy Sales
View our Sales & Service Staff Directory.
Health Services
healthservices@pacificsource.com
Phone:
- Oregon: (541) 684-5584 or (888) 691-8209
- Idaho: (208) 333-1563 or (800) 688-5008
Montana: (406) 442-6595 or (877) 570-1563
Fax:
- Oregon: (541) 225-3625
- Idaho: (208) 333-1597
Contact for:
- Provider requests for preauthorization of services
- Provider requests for referral authorization
- Case management services
Healthy KidsConnect
Benefits:
- PacificSource Health Plans: (888) 684-5220
Eligibility:
- Oregon Department of Human Services: (877) 314-5678
Subsidy or Premium Payments:
- Office of Private Health Partnerships: (888) 260-4555
Human Resources
Individual Policy Sales
InTouch for Administrators
InTouch for Members
InTouch for Agents
InTouch for Providers
Legal & Compliance
lc@pacificsource.com
Phone: (541) 686-1242 or (800) 624-6052
Fax: (541) 225-3628
- Inquiries about policy coverage decisions
- Member grievances and appeals
Marketing Communications
cthompson@pacificsource.com
Phone: (541) 684-5453 or (800) 624-6052
Fax: (541) 225-3640
- Advertising and marketing opportunities
- Event sponsorships
- Public relations
- Media inquiries and press releases
Membership Services
membership@pacificsource.com
Phone:
Fax:
- Oregon: (541) 225-3642
- Idaho: (208) 433-4600
Contact for:
- Group coverage eligibility questions
- Questions about InTouch for Administrators
- Continuation coverage (COBRA) information
- Name and address changes for members on group coverage
- Group billing questions
- Adding and terminating members from group coverage
- Requests for ID cards
Pharmacy Services
pharmacy@pacificsource.com
Phone: (541) 686-1242 or (800) 624-6052, ext. 3784
Fax: (541) 225-3665
- Questions about participating pharmacies
- Questions about compounded prescriptions
- Questions about injectable, biotech, and other specialty medications
- Provider requests for prescription preauthorization
Provider Network
providernet@pacificsource.com
Phone: (541) 684-5580 or (800) 624-6052
Fax: (541) 225-3643
- Provider contracting
- Provider office education and service
- Questions about InTouch for Providers
- Provider data changes (names, addresses, claims payment information)
- Electronic claim transmission questions
- Provider credentialing
View our Provider Service Staff Directory.
Sales
View our Sales & Service Staff Directory.
Spanish Language Assistance
Third Party Recovery
thirdparty@pacificsource.com
Phone: (541) 686-1242 or (800) 624-6052
Fax: (541) 225-3633
- Questions about claims that may involve another party (auto accidents, work injuries, etc.)
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