What’s New for PacificSource Members
At PacificSource, everything we do revolves around taking care of people. And we're always on the lookout for new ways to do just that. If you have questions about features not highlighted here, we'd be happy to help you find answers. You’re welcome to use our Staff Department Directory or submit our online Contact Us form.
Diagnostic Imaging Program Expanding into Montana
At PacificSource, we do all we can to promote quality healthcare and patient safety. One way we do that is through clinical review of advanced diagnostic imaging, such as CT or PET scans and MRIs.
We have offered this program to members in Oregon, Idaho, and Washington since 2010 and to Medicare members since January 2013. Starting July 1, 2013, we are expanding the program to include Montana members. This change should be seamless for you as a member. To learn more, please read our FAQ, or call our Customer Service team.
We’re Not In It for Trophies, But this One Sure Is Nice!
You can imagine our delight when we learned that we ranked “Highest in Member Satisfaction among Commercial Health Plans in the Northwest Region” (OR, ID, WA) in J.D. Power and Associates’ 2013 study.* We’ve never been in this business for the trophies, but as a health insurance company that prides itself on putting customers first, we couldn’t be more excited about the news.
We value your business and thank you for entrusting us with your health insurance needs.
*PacificSource Health Plans received the highest numerical score among commercial health plans in the Northwest region (ID, OR, WA) in the proprietary J.D. Power and Associates 2013 U.S. Member Health Plan Study℠. Study based on 33,533 total member responses, measuring 12 plans in the Northwest region (excludes Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed December 2012 – January 2013. Your experiences may vary. Visit jdpower.com.
Ask Your Doctor About Preauthorization
If you have a medical or dental procedure coming up, such as a surgery, be sure to double check that your healthcare provider has requested preauthorization. Without this step, some services may not be covered. Getting preauthorization will help ensure you will have the lowest possible out-of-pocket cost.
Learn More about Healthcare Reform
As you may know, more changes are coming up as part of federal healthcare reform. We know you may have many questions and concerns.
Visit our Healthcare Reform Resource Center for information on changes that may affect you.
Sign up for our Healthcare Reform eUpdate. Simply visit our online Healthcare Reform Resource Center and click on the “Sign up now” link on the right side of the page under “Sign Up for eUpdates.” Or you can browse directly to the online form at: http://www.surveymonkey.com/s/reform-eupdate.
InTouch Is Your Personalized Health Insurance Website
Wouldn’t it be great if you had access to your coverage information in one place online? Well, you do! InTouch For Members is a secure PacificSource site with your claims information, Explanation of Benefits statements, access to health and wellness resources through Health Manager (powered by WebMD®), an online payment option, and more. To access your InTouch site, you only need to register. Click the Register Now link in the right column. (Please note: InTouch registration is not available for minors.)
Go Paperless!
Help us reduce our reliance on paper resources by choosing to receive notices of your billing and Explanation of Benefit statements by email. Simply log in to InTouch for Members, click My Profile, and choose the options you prefer. The email notices will alert you when a new statement is available in InTouch. (Please note: InTouch registration is not available for minors.)
New Online Health Assistant Can Help You Reach Your Goals!
InTouch for Members now has a new, free feature to help you reach your wellness goals: My Health Assistant. It replaces the Health Manager Lifestyle Improvement Programs, which were discontinued on March 20, 2013.
Whether your goals are quitting tobacco, losing weight, eating better, getting more exercise, reducing stress, or keeping positive, My Health Assistant can help. Powered by WebMD®, My Health Assistant is like your own virtual health coach, offering encouragement and solutions tailored to your goals.
Take it for a test drive! Simply log in to InTouch for Members, click Health Manager. From the Healthy Living menu, select “My Health Assistant.”
- Easy to use. The simple set-up takes only a few clicks.
- Achievable goals. My Health Assistant guides you through setting personal goals for the areas you want to focus on.
- Meaningful activities. Choose from a number of practical, real-world activities that fit your lifestyle, personal preferences, and support your goals.
- Personalized. Your plan will be based on your goals and preferred activities. Each week, My Health Assistant will encourage you to complete an activity and then choose a new one.
- Fun tracking tools. You’ll find the simple tracking tools are easy to use and are conveniently grouped on one screen.
Haven’t registered for InTouch yet? It’s easy. With your member ID number handy, simply click the Register Now link. (Please note: InTouch registration is not available for minors.)
Pay your bill online!
InTouch for Members now has a Payment Center where you can pay your bill online and set up automatic payments. Simply visit PacificSource.com and log in to InTouch, click Payment Center and follow the easy steps. Haven’t registered for InTouch yet? It’s easy. With your member ID number handy, simply click the Register Now link. (Please note: InTouch registration is not available for minors.)
Single payments made with your credit or debit card before 7:00 p.m. Pacific Time will post the same business day. Automatic recurring payments may require up to two full billing cycles to take effect. Watch your billing statement for confirmation your recurring payment has started.
Welcome Emails for New Members
If you’re a new member, we want to make your transition to PacificSource as easy as possible. To help you get the information you need, you will receive a Welcome email with information about your ID cards, our provider network and how to contact us. It also includes information about the great extras we offer.
Welcome emails are sent each business day to new subscribers who provided an email address on their application. We have both an Oregon version and an Idaho version, with a Montana version soon to come. If you did not include an email address with your application, be sure to check these out. We want to provide answers to your questions and help you get the most from your coverage.
Read other recent news for members.